The complaint has been investigated and
resolved to the customer's satisfactionResolved Wyndham Vacation Resorts, Las Vegas, NV — misrepresentation
resolved to the customer's satisfaction
On 5/24/09 Cynthia Casanova was solicited, while vacationing at the Wyndham, Las Vegas, to purchase additional timeshare points. She stated to the sales rep., Ryan Gonsalves (TSA#33009), that her intention was to travel to Italy in 2011, therefore how many points woul she need. He told her by purchasing 168, 000 points plus 216, 000 Bonus points, as aVIP Gold member she would be entitled to 2 weeks stay at a resort in Italy for four plus 4 round trip airline tickets anytime. Upon this pretext she gladly agreed in good faith. (This was witnessed by Cynthia Gliosci, her travelling companion).
In January, 2011 Ms. Casanova called RCI to confirm her reservations. She was told she only had 1 week confirmed. She then called Wyndham, Las Vegas and was told the number of points she had only entitled her to 1 week and 1 air fare. The more she argued her point, the more insolent the rep. became. Nothing could be done.
In March, 2011 she travelled to Wyndham, Las Vegas in hope she could have her problem resolved. Again she was told there was nothing they could do. She was told "salesmen do lie--call Customer Service. Since she had gotten nowhere with Customer Service previously, after spending hours on the phone with them, this was not an option.
Her dream vacation has been ruined. All she wants is what was promised to her. As she is a widow with cancer, trying to raise a handicapped son, I as a concerned father would like to see her treated fairly and with some compassion. Is there such a thing as Custom Satisfaction anymore?
Terrence A. Gliosci
At contract signing the broker was Robert Yanover, the Notary was Meghan Stoddard.
Catherine Cortez Masto, AG Nevada
Owner Relations, Wyndham Vacation Resorts,
The only response I have received since 4/16/11 is from AG. Nevada