The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
www.cleverbridge. Netkoelnunauthorized charge of 29.95

I received my Visa statement today only to find an unauthorized charge dated April, 23, 2010 of $29.95. The description was for merchandise and was to www.CLEVERBRIDGE.NETKOELN. I did not authorize this charge to anyone. Please refund $29.95 to my credit card account immediately or I will be forced to take further legal action!

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Updated by cleverbridge Customer Service · May 11, 2010

    Dear Sir or Madam,

    We have seen your complaint on Complaints Board and we would like to be of assistance.

    Please note that cleverbridge is the e-commerce partner of hundreds of different software manufacturers, for whom we process payments.

    We ask that you contact cleverbridge directly, so that we can locate your specific order and inform you of the details of the charge and provide any other assistance that we can.

    Thank you for your understanding. Please find our contact information below.

    Sincerely,
    cleverbridge Customer Service

    Phone:
    +[protected]
    (Intl.: +[protected])

    Monday - Friday: 8:00 AM - 8:00 PM (CST)
    Saturday: 9:00 AM - 4:00 PM (CST)

    Email:
    [email protected]

    Feel free to review our credentials at the Better Business Bureau:

    http://www.bbb.org/chicago/business-reviews/internet-shopping/cleverbridge-in-chicago-il-88262847

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