The complaint has been investigated and
resolved to the customer's satisfactionResolved Wow Wigs — No service, no shipment, false claims
resolved to the customer's satisfaction
On the 18th of March I ordered a wig and paid $29.99 for shipment of 2 day air. This was an important item for a full scale production of West Side Story. After 4 days and no wig I tried calling the company for several days and only got phone mail that didn't even identify the company. I tried e mailing and sent a number of e mails and got no response. I finally got a hold of the company and they made all sorts of excuses and said I would have the wig on the 25th. I tried checking the status on line and the order number never worked. I kept calling and as of the 24th had still not shippped the item. The item cost about $35 and the shipping almost $30. It has been over a week and I still do not have the item.
I have had several people at the company say that it is coming. I asked why I never got any status update and why my order number won't give any information. No good reasoning.
Very bad experience from a company I had had no problems with previously. They don't even seem like the same company that I dealt with before.
I wanted others to know that you have to do a great deal of work and put in a lot of time of your own to follow up with this company. I still don't have the wig. We have a dress rehearsal for the media tonight.