Whirlpool Water Heater — water heater heating element defective
I am a Brevard County Licensed Handyman since 2002; and in other county for over 25 years. I purchased a Whirlpool water heater from Lowe's on 8-24-11 for an income piece of property. I installed it on 8-29-11. Immediately after installation the reset button on the electric water heater component continually kept tripping itself off - after a short period of time. On 8-31-11 I contacted a electrician & plumber friends to examine the heater. It was determined by both of them that it was installed properly by myself from the beginning. The heater continued to trip the reset button after being on for short periods of time. I had the electrician communicate with the American Water Heater Co. Technical Assistance, Service or Warranty Department @ [protected]. After discussing the problem the tech said "that it must of been dry fired and thus, they would not warranty this heater." After trouble shooting the water heater several times it was determined that the head on the heating element was defective. Causing it to leak into the foaming insulation causing the heating element to burn out completely. I spent several hours of unnecessary time and money returning to examine the water heater to try to fix this problem. This loss of valuable time & money is due to Whirlpool NOT standing behind their product within 5 days of purchase. I intend to file a complaint with the BBB regarding their lack of cooperation with this matter. It is my professional opinion that no person should have to deal with this type of consumer fraud. Therefore, I am recommending that no one should purchase a product from Whirlpool because the manufacturer itself - will not stand behind their own warranty. I have lost several jobs, and valuable time/money due to this outrageous consumer manipulation - on the part of Whirlpool and American Water Heater Company warranty services. I have the burnt out element in my possession - as proof to this complaint. I don't have a camera at this time to take photos at this time. After reviewing the complaint postings on this page with RE: to Whirlpool products it appears that they have been defrauding consumers for many years. CONSUMERS BEWARE!
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