What on Earth Catalog review: unethical behavior

I ordered 3 items on Dec 6. 2018. I received 1 of the items 2 weeks later. I just finally received my other 2 items today. That was after making a few phones calls n people telling me my items are in the warehouse still waiting to b processed and managers were calling me back. They never did. I wanted those items for Christmas. I should have never been charged for them. Im very disappointed in your company.