The complaint has been investigated and
resolved to the customer's satisfactionResolved Westinghouse LCD TV SK-19H210S — product quality
resolved to the customer's satisfaction
I bought a 19" Westinghouse LCD TV late last summer. It worked fine until one day a month ago. It was only 14 months old. All of sudden it stopped working. A call to Westinghouse's customer service department resulted in a quick diagnosis: a back light problem. Westinghouse would offer no help in solving the problem as the TV was beyond its one year warranty. Westinghouse used to have a very good name attached to very good electrical products, from appliance to large commercial electrical equipment. My brother worked for the "old" Westinghouse Company for 25 yrs. Unfortunately, Westinghouse is no longer the same company today and obviously the "old" name doesn't mean the same as the current name. I will not buy another Westinghouse product in the foreseable future. I have 3 other TV's in the house. All of them are 8+ years old and all work fine. None of them are Westinghouse brand. They are all Japanese brands. When I was a child, "Made in Japan" meant cheap. Over time the Japanese companies learned how making quality products could mean more profits. Now, "Made in Japan" means quality, better quality than products of even US companies. Apparently the US companies have turned to China to make cheap electronic components for them. "Made in the US" is becoming to mean "cheap". The US companies had best learn quickly the meaning and importance of quality. I will be sticking with "Made in Japan" because today it means "QUALITY". And it doesn't make sense to pay an additional 25% for repair insurance. Just to get a product repaired under that insurance is a hassel.
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