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Web Africa Networks review: Lack of customer

DDC100 of Randburg, ZA

Apr 02, 2026 5:41 pm EDT

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WA switched off my line by accident, I have now gone through 2 days of calling, begging, shouting to try and get my service back. With every person you have to start from scratch, my issue has been escalated to the point that the MD and COO will need to look at it. There is just no interest or ability in getting the issue resolved. Only after I have cancelled my services has the rentetion department become involved and they are all talk as the issue doesn't get resolved. I have lost a lot of money on calls and data
in teaching wa what customer service is and how short they are. I can't wait till I am free of their two months so I can be free of the most useless ISP in South Africa. Don't be fooled and watch out for their underhanded contracts and red tape.

Recommendation: Pick a isp that is willing to provide customer focus.

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Web Africa Networks - Cancellation is impossible 2

Web Africa Networks - breach of contract and bad billing 20

Resolved

Web Africa Networks - Cancellation of contract 1

Web Africa Networks - Billings 1

Web Africa Networks - fibre installation 1

Web Africa Networks - Extorting a cancellation fee for a service they couldn't get to work over 2 months 1

Web Africa Networks - Moved houses

Web Africa Networks - Installation clawback 1

Web Africa Networks - No response

Web Africa Networks - Vumatel fibre/ webafrica

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Web Africa Networks phone numbers

+27 860 009 500

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General Enquiries

+27 860 009 555

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Sales

+27 214 649 500

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Web Africa Networks emails

support@webafrica.co.za

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Confidence score: 100%

Support

billing@webafrica.co.za

78%
Confidence score: 78%

finance

abuse@webafrica.co.za

78%
Confidence score: 78%

sales@webafrica.co.za

77%
Confidence score: 77%

sales

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Web Africa Networks address

The Boulevard Office Park, Block E, Searle Street, Woodstock, 7925, South Africa

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Apr 13, 2026
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