The complaint has been investigated and
resolved to the customer's satisfactionResolved Watson Title Co — Bad service
resolved to the customer's satisfaction
This title company is either unbelievably corrupt or inept. When we closed on a house, the sellers insisted that Watson Title, FT Lauderdale be used to handle the closing. They were impossible to deal with. Each time our realtor and mortgage broker contacted them, they were informed that our file had been transferred to a different person, they were given the new person's voicemail and then their calls weren't returned. On the day we were supposed to close, the title company had not completed the paper work and we were informed that our closing would be delayed for an additional 5 days. The extended date for the closing was the day our mortgage rate was set to expire, so we had informed the title company that we had to close and another extension was not possible. They didn't complete the paperwork until 4:30pm on that date. In addition to the delay, when we got to the closing and were looking over the breakdown of our closing costs we saw that we were being charged FIVE TIMES the average rate for a closing. We of course complained and were told that it was too late to do anything about it that day because that office was closed, so we could either choose to pay the outrageous fee or not close that day and lose our interest rate. We closed vowing to tell everyone we knew how crooked they were. But the problems didn't end there. Three weeks after the closing we got a letter from our insurance company saying that our insurance was going to be cancelled because the title company had not forwarded the money for the premium we paid at the closing. We have called and been transferred to different voicemail boxes and of course our calls have not been answered. THIS COMPANY IS RIDICULOUSLY INEPT!!! DO NOT USE THEM!!