Walt Disney Co - Disneyland Guest Services review: Disneyland annual pass

On February 2021, Disneyland announced that their Annual Parks Pass Program would be cancelled and replaced with a new Annual Pass Program. As such, current Annual Pass holders would receive a monetary refund for any unused portion of remaining time on their current Annual Pass. When the program was officially cancelled, we subsequently received a refund check in the amount of $269.45. We proceeded to deposit the check into a personal checking account on June 9, 2021. On June 10, 2021, said check was returned as unacceptable and unplayable and funds were not paid out. When we contacted Disneyland Guest Services and Ticket Sales, to request a replacement check, they stated that said check had already been cashed on May 18, 2021. When we proceeded to inform them that we hadn’t cashed it and that the bank had, in fact, returned it unacceptable and unplayable, they refused to issue a new check or assist in any way. When we requested to file supporting evidence to support our claim, they refused to allow it or assist. They also refused to provide any information pertaining to their claim, (ie) a copy of said cashed check, information on what bank it was cashed at, any proof to support their claim or any details pertaining to their assertions. When asks to speak to a manager or someone in their fraud department to make a claim, they refused. As such, I am out $269.45.