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Waldron Electric, Heating & Cooling
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1.9 13 Reviews

Waldron Electric, Heating & Cooling Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Waldron Electric, Heating & Cooling with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Waldron Electric, Heating & Cooling reviews & complaints 13

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Newest Waldron Electric, Heating & Cooling reviews & complaints

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3:35 pm EDT
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Waldron Electric, Heating & Cooling Service charge

a tech came out today advised him that ac not working to please check furnace 1st because blower not working & its all inner connected. , he said he could most likely fix but had to sign his contract...in the end he was not able to fix and charged me $1795.00 to tell me I probably need a new motor...

he charged me 1795.00 to tell me thinking he was going to repair...He did clean the ac unit outside which i will pay for even though I told him to start with the furnace that needed checked 1st.

Then he told me the filter was dirty too and didn't even replace...$1795.00 to come out and stay 1 hour and not fix?

I tried to reason with him he said since I signed, he would fight me tooth and nail at magistrate.. he said the discount is he is not charging me an emergency service and I told him from the beginning this is NOT an emergency.

Desired outcome: a reasonable charge

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Waldron Electric Heating and Cooling
Pittsburgh, US
Jul 29, 2023 5:41 pm EDT

The prices and services are clearly listed on the contract for what you ordered. Additional costs for any repairs found during the diagnostic process would then be quoted as you were told over the phone and that you signed on the contract of the terms. You paid for a diagnostic of the AC and furnace, an AC chemical clean and to chain saw all the trees away from your AC unit clogging it up and suffocating it from intake air. After the A/C clean and the furnace diagnoses, it was found your negligence of not changing the furnace filter caused other issues and your burning up your blower motor. So you have to pay additional for a new blower motor if you want someone to fix it. Filters are special order per request due to 200 different types.

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Waldron Electric Heating and Cooling
Pittsburgh, US
Jul 29, 2023 5:30 pm EDT

You paid for a service call, a chemical clean and diagnostic of your furnace and air, and to chain saw all the trees encroaching on you AC unit that will make it run hotter, dirty the condenser unit and damage internal parts . By us clearing the trees away from your unit with a chain saw also allowing access to service the AC system. Your furnace filter was not changed regularly by you and was being sucked up into the motor, over heating the motor to 190 degrees a clear fire risk. It was removed by us so you don’t have a fire in the furnace and the AC inside coil was freezing up and drenching your 30 year old furnace. There are a few hundred different filters on the market and we special order them in lots of 6-12 upon customers requests. There too many to carry on service trucks and they also would get damaged in the transit from call to call. Your system is freezing up and water is drenching your furnace and the blower motor is burning up. This is primarily caused by your negligence of not changing the furnace filter and it restricting airflow to prevent the AC coil from freezing up then thawing into your furnace and blower motor. This is why your replacing several blower motors in a year. You were given an estimate to replace the motor per your request but you declined that estimate and decided you should consider changing the entire 30 year old system. Then suddenly, after you received all the services your phone rang and someone yelled at you for spending money, and then you wanted to not pay for the services after receiving them. If you would take proper care of your system regularly you would not have these habitual A/C and furnace problems and need several repair companies to visit to make repairs.

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4:11 pm EST
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Waldron Electric, Heating & Cooling Electrical work

DO NOT under any circumstance use this company. Their behavior and unprofessional demeanor should be reported to the Better Business Bureau.

2 representatives came in my home unannounced and upon taking them to the basement, the first immediate claim was to pay them $125.00 in cash which was for them to come to the home?

I was gracious to give them $140.00 and told them to keep the change! At which the lead informed the junior that it was not a tip?

More importantly, there was an additional $575.00 charge if they were to find a switch? I inquired as to have them provide an explanation for what the $575 would be for and all I was looking for was for them to install a new GFI box in the basement.

In addition the representative spoke quickly in a very confusing manner and started to sound aggressive and somewhat threatening. When I asked him why he was speaking to me in this fashion he assured me that he wasn't being aggressive if he was being aggressive he would be throwing me through the wall?

I asked for the $140 back and his response was you have a better chance of seeing God and getting your $140 back and they were not in my house for more than 10 minutes.

This is beyond good business as I was not only offended but I have felt that in all of my years of paying service contractors far and above what they charge this may be the worst experience that I've ever had with anyone.

It is my belief that the junior representative who is clearly brand new on the job was equally as startled by the senior persons behavior.

Desired outcome: No business

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1:27 pm EDT

Waldron Electric, Heating & Cooling Price gouging and extremely overpriced service

We had service on July 12, 2021. When the electrician arrived I immediately paid the $125 fee that, on the phone, was explained to me to be the diagnostic fee. I soon found out that it was the fee just to have the technician walk in my door. This was a little frustrating but, since it was an emergency call, I proceeded. I did not have exact change and gave him $140. I began to explain the situation to him and, before I finished, he asked where the furnace/ air conditioner was and immediately went down to look. He then told me that, in order for him to do anything or go any further it was going to cost nearly $1, 000. I told him to wait and that I need to talk it over with my husband. I immediately called my husband and we both decided that, since we were pretty sure we knew what the problem was, that the price was outrageous.
I explained to the technician that we were pretty sure that the issue was a blown fuse from an attempt to put on a new thermostat and that we would not pay that amount for a simple job. The technician then made it sound as if he was going to do me a huge favor and just consider the $15 overage I paid on the initial $125 as an amount for him to check the fuse. It did need changed. The technician went to the store to purchase a new one since he did not have one with him and then changed it and charged me an additional $525 to change the fuse.
This was all presented to me as if I was getting a really great deal and saving money. As if the technician was doing me a favor and giving me a better price. Since electrical and hvac are not my area of expertise and they were his, I thought it was safe to believe him. I have since found out that I have been extremely over charged for the services I received. The company has taken advantage of me and our need of air conditioning at the time for a house with children with asthma.
Including the time it took the technician to go to a store to buy a fuse, he was with us for less than an hour. I understand an increase in charges for immediate/emergency service, but this is extreme and absurd. The company price gouges and takes advantage of its customers.

Desired outcome: Change of policy and pricing to be more appropriate for work completed. Refund for difference of what was completed and the amount paid for.

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11:16 am EDT
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Waldron Electric, Heating & Cooling Paid diagnostic fee for service that did not correctly diagnose the problem, fee to service a part that was not the problem.

On June 9, 2021, a circuit breaker connected to my air conditioner tripped, and cut off all power to my house. I called Waldron Electric for service, explained the issue, and Mr. Waldron arrived at my house a few hours later. Upon arriving, Mr. Waldron explained that I would need to pay an $1, 800.00 "diagnostic fee" (I had already paid a $175.00 call fee) in order for him to begin work. Although this seemed excessive, I agreed to pay as I needed my power restored. Mr. Waldron spent a few minutes looking at the breaker box inside my home, and then looked at the main breaker located on the outside of the building. Mr. Waldron diagnosed the problem as being caused by a bad compressor in my air conditioning unit (I had mentioned to him that I was having a new AC unit installed on June 11, two days later) that caused the main breaker to blow out. He said that he could replace the main breaker, at a cost of $4, 800.00. Again, this seemed excessive but I am not familiar with electrical work or pricing, and needed my power restored, so I agreed. I work from home and felt I could not take the chance of not being able to get another electrician on short notice before my scheduled AC install in two days. Mr. Waldron went to the side of the building to replace the main breaker, and asked me to stand on my deck with visibility into the inside of my home, so that I could tell him when the power came back on. Because of this, I didn't witness what Mr. Waldron actually did to the breaker. The power to my home was restored within several minutes of Mr. Waldron beginning his service on the main breaker. Before he left my home, I asked Mr. Waldron to assure me that the breaker failure was caused by my old air conditioning unit, and as long as I didn't turn the unit back on, I wouldn't have any problems, and he said that this was the case.

On June 11, 2021, an air conditioning installer arrived at my home to install a new air conditioning unit. Once the new unit was installed, we turned it on to test it. When the new unit came on, the same thing that occurred on June 9 happened again - the air conditioner and main breakers tripped, causing total power loss to my home. Again, Mr. Waldron had told me that the problem was my old air conditioner, so a brand new unit should not have caused the same issue. The air conditioning installer diagnosed the true issue as an electrical short in a transfer box, and he fixed the short and wiring, reset the main breaker, and everything worked fine. Mr. Waldron stated that he had replaced the main breaker on June 9, and the installer stated that the main breaker did not appear to be new.

To summarize, I paid an $1, 800.00 "diagnostic fee" which did not correctly diagnose the problem (the problem was an electrical short in a transfer box), and paid $4, 800.00 to service a part that had nothing to do with the actual problem. In addition, it would not seem that Mr. Waldron actually replaced my old main breaker with a new one, as he stated that he was doing.

I have pictures and receipts documenting all of this - wasn't able to upload to the site due to file size but these can be sent if needed.

Desired outcome: Refund

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6:42 am EDT

Waldron Electric, Heating & Cooling Emergency Service

Do not use this company for emergency work. My wife called them since we had a partial power loss throughout our house. Their emergency fee was $325 which I did not have a problem paying. They collect this payment immediately. Then the whammy comes. Since I have a 200 AMP breaker, the diagnostic fee is $1890.00 up front before they do ANYTHING. They also use scare tactics to create the worst-case scenario. I reluctantly paid the $1890.00., to have them do 10 minutes of work to tell me that it is a Duquesne Light issue.

Duquesne Light came to fix the issue an hour later. They said that any reputable electrical company would never even had to enter the house to diagnose the problem since there was only partial power coming into the house due to a loose connection at the pole where my power comes from.

I understand the upfront diagnostic fee, but I don't know how this company can leave my house having collecting $2300 for 15 minutes of work and be able to sleep at night. You could tell it was a scripted play. There was no, since I was here for only 15 minutes, we'll issue a credit of ___ towards the diagnostic fee. Total crook. I intend to file a complaint with the BBB and Allegheny County.

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A Hansen
Pittsburgh, Pennsylvania, US
Jun 17, 2021 11:20 am EDT
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Your experience was the same as mine, I paid almost $7, 000.00 for service that took 30-40 minutes and didn't even fix the issue. This is a pattern with Mr. Waldron, he is completely unethical and I don't know how he sleeps at night either. I have also filed a BBB complaint.

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christian nauman
, US
Jun 17, 2021 1:11 pm EDT
Replying to comment of A Hansen

Yes. He is lucky I have a lot going on in my life right now cause spending X# of dollars on a lawsuit with multiple individuals would something I would enjoy to put a crook like this out of business. From what I can see, he has been sued multiple times through the years and even have been on the channel 11 News customer complaints segment. His day will come.

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A Hansen
Pittsburgh, Pennsylvania, US
Jun 19, 2021 11:31 am EDT
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File a complaint with the Better Business Bureau. You can also file a complaint with the State Attorney General through their website; this guy has been doing this stuff for years, so I'm sure they have a file on him and maybe if they get enough complaints some action will be taken.

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8:50 pm EDT

Waldron Electric, Heating & Cooling ac

I was charged 189 dollars for a next day appt. he never took my casing off. He pulled my thermostat out it seems and now my ac is freezing over which it wasn't doing. Then he charges me 725 for a cleaning! Which everyone is 89.00 or around that. He charged my card 910.00! My ac is now totally broken. I want refunded! I called bbb I contacted the news media and I contacted the state general attorney. There's reviews all over the internet on this scam. I need a call back [protected] he was rude to me the day before. He said he wouldn't come because I didn't answer my phone fast enough also.

Desired outcome: Refunded!

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Update by Jennw36
May 22, 2021 10:46 pm EDT

I previously put a not very nice review due to what I read and believed. But..I called him and apologized. He fixed my ac and everything is working fine. I did compare his price to others and it was the same as he charged me. He talked to me nicely after I blasted him a because of the reviews I read. I apologize to this company and to Tom. Sometimes over reacting isn't the best option due to everything you read .

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5:34 pm EDT

Waldron Electric, Heating & Cooling Service fee

Waldron Electric took advantage of me. My air conditioner died on a Sunday and they charged $325 as a service call to come out. Since it was nearly 100 degrees, I agreed to pay it. When the technician got there he quickly took my credit card info and charged me. Then he told me that the fee did not include diagnosis of the issue, but rather I would have to pay an additional diagnosis fee of $1875. And that would not cover the repair fee which he could not estimate until he did the diagnosis. I asked why I was never told about the diagnosis fee when I first called...if I knew he would not assess the situation for the $325 I would have never asked them to come. I told him to leave and also told him I will be challenging the $325 with my credit card company because I got no services in return for that fee.

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9:01 am EST
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Waldron Electric, Heating & Cooling Replacing dryer receptacle

Thomas Waldron is a crook. He charged me $1700 to change a dryer receptacle and plug. It took him about a half hour to do and the parts cost is about $50. Why would I pay this? I had zero idea of the cost of these things. Never had to hire an electrician to do work before and he spent 15-20 minutes babbling to qualify this. I was caught off guard. Don't become a victim. He starts with $110 arrival fee makes you sign. He initially told me it would cost between $500-800 for the whole job. Before he gets started he tells me once he starts work it will be $600. Makes you sign. Once he had me hooked for that amount he tells me it will be another $1000 to complete. I knew I was being hosed but did not know how bad. Every professional I've spoken to about this said the whole job should have been $300 MAX. Then I learn that he has done this many many times to people and he was arrested on 8/12 by McCandless police for deceptive business practice - false/mis stating credentials and criminal attempt theft by deceptive false impression. He is due in court on Nov 13th. Google "Pittsburgh Electrician Arrested" and you will learn all you need to know. He also owns. Also look out for other business names such as Three Rivers Electric, Electric USA inc., 911 Emergency Electric Service, Speedy Electric Heating & Cooling. When I asked him the next day why it ended up being so much more than his original estimate he refused to answer. I was going to dispute with my bank but he would try to sue me whereas he would settle for a fair amount but with a gag order. I would rather let the public know and allow the Attorney General take it from here. He will likely lose another case like the one he lost in 2002 ti AG Jesse Harvey for $41k - 94 victims total. There are SEVERAL complaints they are working with already.

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12:54 pm EST
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Waldron Electric, Heating & Cooling Electrical repair

My mom was in a nursing home under hospice care. I was unable to schedule an electrician as I was at the nursing home daily attending to her. She has since passed away. (Jan. 1, 2017) On Dec. 22, 2016 I had only partial power in my home. My electricity provider had been to my home the day before and was able to restore some power, but told me that there was a corroded bolt at the meter which needed to be replaced at the homeowners expense. I called Mr. Waldron at 3:00 p.m. after arriving home from the nursing home and explained the problem to him. He told me that it sounded like a pretty big job and would take about a week at a cost of between $6, 000-$8, 000. He arrived shortly after 5:30 and without even looking at the meter asked for my credit card, went to his truck, called his office, and put $8, 000 on my card which still remains today. He went to the meter, began working, left, and returned with the necessary bolt. My power was restored about 9:00. I had gone to bed and the lights and TV woke me up. Mr. Waldron told me the next day he was here until 1:00 a.m., doing what I don't know. I did not sign any contracts as he told me he did not have any paperwork in his truck. I thought I had really dodged a bullet- that really didn't take long at all! Wrong! After checking my credit card the next day I saw the charge still remained. On Dec. 30, I received by certified letter the contracts for me to sign and initial. I was also to note that this was only a temporary fix and for another $5, 000 he could finish the job. Of course I did not sign or return his paperwork. He did return a few days later to connect a wire and replace the meter cover. I had another company to my home. Their estimate to replace the 400amp meter socket including electrical inspection and disconnect and reconnect fees was $1, 600, not $5, 000. Their estimate for the temporary work that Mr. Waldron completed in off hours was $860 which included 5 hours of overtime at $156 per hour and $80 for the corroded bolt-a far cry from $8, 000. Mr. Waldron had been to my home twice before-once to upgrade a box and another to locate a short in an outside plug. I did not use his company either time. (he also own Speedy Electric) My home had a large addition put on 13 years ago and my electrical service was upgraded to commercial at that time. It is state of the art. Waldron Electric is not an accredited member of the Better Business Bureau, has been investigated by the State's Attorney Generals Office, has had local consumer news reporters interview others who have complained, and does not meet requirements to be on Angie's List. He has threatened to put a lien on my home, pursue me like a wolf, and file a lawsuit against me. Good luck with that Mr. Tom! I am currently letting my credit card company deal with the situation, and if they are unable to resolve it, I will be filing my own lawsuit!
I feel Mr. Waldron deserves at best $860.

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Tom Waldron
, US
Aug 13, 2017 1:38 am EDT

The Customer retained all her money back as she stopped on the credit card and in result of that action stole the goods and emergency services of our company.
She knew all costs and signed for them before we did the work. We have the documents with her signature authorizing the work.
Hunted like a wolf is putting it mildly, I will be relentless in attempt to stop you from stealing our goods and services.

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2:59 pm EDT
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Waldron Electric, Heating & Cooling Scam

Tom Waldron and Waldron Electric Co. was sued By the State Attorney General's Office in PA for violating consumer protection laws. The suit filed by the PA State Attorney General against Tom Waldron and his companies stated that the "defendants failed to disclose fees, misrepresented that Waldron Electric and Electric USA are operated independently, performed services in an unworkmanlike manor, failed to provide the proper right of cancellation and failed to register a fictitious name." The defendants were ordered to pay $45, 000 to the Commonwealth of PA which includes consumers who were wronged. More info at the Western PA BBB.

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3:07 pm EST
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Waldron Electric, Heating & Cooling overcharged for services

A couple of years ago I had a company named "Brite House" add an electric outlet to the wall in a room upstairs in my home. They did a good job and charged a reasonable & fair price.

I noticed recently that there was no power (electric current) in this outlet. We had been having a problem with red squirrels in our attic and walls, so I thought that the squirrels may have chewed through wires and shorted out the power to this outlet.

I wanted to call Brite House for this job but couldn't find their number, and they were no longer listed in the yellow pages. So I called Waldron because their West Mifflin office is not far from my home.

I was told that there would be a $65 trip fee. That sounded reasonable because I figured it compensated them for fuel and time. I was also told that they do not accept checks. I later realized that were it not for their "no checks" policy, Waldron would surely have numerous stop-payment orders from unhappy customers.

When the repairman arrived the very first thing he needed to do was to get me to sign off on the $65 trip fee. Then before he could tell me how much this repair would cost, he needed to do a "diagnostic." He had to look up the cost of this particular "diagnostic" for how much it would cost. The "diagnostic" fee was to be $380. Needless to say I was taken aback by having to pay $380 for what amounts to a fee for an estimate.

I told him I would have to discuss it with my husband who was downstairs. We decided that $380 was too much to pay for an estimate, so I returned upstairs & told the repairman we were not going to use his services. I would have been out only the $65 trip fee had he not then said "well, show me where your breaker box is. It might be just a tripped breaker."

I didn't realize that when Brite House installed this outlet they had put it on its own circuit breaker in the breaker box (in other words, they had done the job right.) It never occurred to me that the problem wasn't in the wiring but was a simple tripped breaker, easily solved by flipping a switch. Since we had recently been dealing with squirrels in the attic & walls, I automatically assumed that they had caused the electrical problem.

Waldron's repairman flipped the breaker switch and we went back upstairs to test the outlet for current (using MY tester, by the way, for which I received no discount.) Then he charged me $140 "reset fee" for flipping that breaker switch!

I know that had I been able to contact Brite House and describe the problem to them, their first question would have been "did you check the circuit breakers?" And they would have charged me NOTHING, because that is how honest, reputable companies operate. Judging from the other complaints I've read, ripping people off by overcharging for services ($140 for flipping a switch! $380 to give an estimate) is Waldron's M.O., just the way they make their money.

Needless to say, next time I will shop around and start with a company that gives free estimates and is not afraid to accept checks. Customers who have been stung by Waldron may have little legal recourse, but we can warn friends & family, we can report them to the Better Business Bureau, we can post complaints such as these, and we can be smarter the next time we need the services of an electric repair company. There are plenty of companies that don't need to overcharge their

customers in order to be successful.

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Susan Henry
, US
Feb 15, 2019 9:31 am EST

Has anyone had an encounter with Waldron Electric where you were falsely told you were at great risk for a house fire.

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CMadd
, US
May 03, 2019 2:15 pm EDT
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YES!

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Celestina Shoup
, US
Jun 13, 2019 12:52 pm EDT
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YES, which then in turn worried my husband to have the work done.

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kurbaga
, US
Oct 02, 2018 1:26 pm EDT
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I had a fuse blow and was unable to make the fuse switch remain on ON. I called Waldron Electric because they had a good ad in the Yellow Pages which stated that they had 25 years of local service and also had 24-hour service. Late in that evening the repairman showed up and immediately demanded I pay him $85 just for entering the door, payable only in cash or by card, no check. Warning bells should have rung and I should have shown him the door.

He went outside, briefly checked the problem outlet, said it was OK and then charged $928 just for a diagnostic. When I questioned the cost, he said "It's the cost of doing business in America. I have to pay for my truck, tools, etc." He then gave me a song and dance about how much money he has to pay the city for licensing and extra training. "Blame the city."

By that time I was in deep, but was appalled at what happened next. He went downstairs, fiddled with the obstinate breaker switch and reset it, charging me $500 plus $745 for the necessary city inspection. When I questioned this outrageous price for resetting a breaker switch, he said $500 was the minimum charge for doing anything at all, and that I should 'blame Peduto' for the city inspection.

Is an expensive city inspection necessary for resetting a breaker switch?

All in all I was charged $2258 for a brief visit. I'm deeply ashamed I allowed myself to be taken in and outrageously charged. This morning I Googled 'fraud complaints, Weldron Electric' and found many stories similar to mine as well as a case against them by the attorney general.

I am lodging complaints with my local magistrate and the attorney general's office.

And Mr. Weldron: Please do not lower yourself by calling me nasty names or threatening a lawsuit for telling the truth.

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Drew Snyder
, US
Feb 08, 2018 6:25 pm EST

Took full advantage of the bad situation I was in. Was extremely rude and unprofessional, even threatened to have me "blacklisted" because we questioned his prices. Diagnostic wasn't even close to correct; charged excessively for parts that are under warranty and another company could get free. Very shady business practices. Not their first time either : http://www.post-gazette.com/local/2008/03/21/Electrician-zapped-for-overcharging/stories/200803210143

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LPN412
, US
Nov 20, 2017 9:57 pm EST

Yep, total ripoff. Charged me a $475 diagnostic fee when I told him exactly where the problem was. The light switch was sparking, hard to miss. He spent no time diagnosing anything. Wanted to charge me another $575 to rewire the switch. No thanks, dude. I have told everyone I know not to use them. I had no WiFi when my power was out, so I could not research them. I see he threatens everyone who complains with a $25, 000 lawsuit. Bahahahaha. A little too much People’s Court maybe?

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diane hamley
, US
Aug 17, 2017 11:45 am EDT
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Mr. Waldron was paid $860 for his work which included $156/hr. for work completed on off hours and $80 for miscellaneous materials. Sargent Electric completed his "$8, 000 temporary repair job" for $1, 600 compared to Mr. Waldron's $5, 000 estimate. He has no contract!

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diane hamley
, US
Jan 22, 2017 3:20 am EST
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I had been without some power for 5 days on beginning on Dec. 17, 2016. I was unable to schedule an electrician as my elderly mother was in a nursing home, and I needed to be there to feed her. She has since passed away as of Jan. 1, 2017. (99 years 8 months!) I called Penn Power and they restored some power, but said that a corroded bolt at the meter needed to be replaced. I called 2 emergency service electrical contractors upon returning from the nursing home on Dec. 22 at about 3:00. Mr. Waldron returned my call and said he could be here at about 5:30. I told him what the power company had told me and he said that it sounded like a big job about $8, 000 and would take about a week. He arrived shortly after 5:30 and without even looking at the meter, asked for my credit card, went to his truck, made a phone call to his office, and put $8, 000 on my card. He then began working at the meter, left to purchase the $85 bolt and returned. I went to bed at about 8:30. After speaking with him the next day, he told me he was at my home until 1:00 a.m. I have to take him at his word, as I was asleep. I was awakened however at about 8:45 as the television and lights came back on in the bedroom. On Dec. 30, I received a certified letter with a contract asking me to sign and initial, which I did not. This was the first time I had seen any paperwork other than the credit card. I was also noted on this contract that this was only a temporary repair and for another $5, 000 he would be able to complete the work. I then called Sargent electric for an estimate to replace the 400amp meter socket including electrical inspection and Penn Power disconnect and reconnect fees would be $1, 600, not $5, 000. Their estimate for work already completed by Mr. Waldron including emergency service and overtime was $865, not $8, 000. I have contacted my credit card company, the BBB, Channel 2 consumer reporter Marty Griffin and written complaints everywhere. If my credit card company is unable to resolve this issue, I will pursue legal action.

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Tom Waldron
, US
Aug 13, 2017 1:39 am EDT

The Customer retained all her money back as she stopped on the credit card and in result of that action stole the goods and emergency services of our company.
She knew all costs and signed for them before we did the work. We have the documents with her signature authorizing the work.
Hunted like a wolf is putting it mildly, I will be relentless in attempt to stop you from stealing our goods and services and being clearly unjustly enriched.

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Celestina Shoup
, US
Jun 13, 2019 12:50 pm EDT
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Diane Hamley, my husband and I stopped payment on our credit card to Waldron and he has stated that you did as well. What did you endure with him? Just preparing. Thanks in advance.

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aamin84
, US
Jun 20, 2016 10:38 am EDT
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Agree with all the statements above completely! we live out of state and the air conditioning on our house in monroeville wasn't blowing cold air. we called waldron and they took all our information and my parent's information, as they would be the ones to let him in the house. the woman who took my call stated it would be an $85 trip fee and that there would be additional fees for any additional diagnostics and repairs. my dad met tom at our house and explained the problem. tom had my dad initial in several places on a blank sheet of paper (probably not the best decision, but my dad did it). tom ran his "diagnostics" and said it needed a new capacitor. he put the new piece in without talking to me about what was wrong or price to fix it. he also told my dad it need to be cleaned to work properly. again, without discussing price, he "cleaned" my air conditioner. he then started listing numerous things that were "wrong" with the unit. at that point, my dad called me to talk to him. he said it would cost $1496 to replace the broken part, $895 for the cleaning, it needed a new this, a new that, just to work for 5 years. when my husband started questioning some of his findings, he became rude. the rudeness continued into swearing and just overall horrible customer service. my husband told him to take the part out, put our old stuff back in and we would find someone else to do the work. we asked him to bill us...$960! he wrote in prices on the blank sheet of paper he had my dad initial. a service call and performing a "cleaning" without authorization from the homeowner. I attempted to call numerous times the following day to dispute the events. after several attempts he finally returned my call and was again argumentative, rude, condescending, using foul language... the list could go on forever. after talking for 45 minutes, he said if I "made a donation of $300 to apl, he would come out and fix the problem for no fee to him."
This guy is a crook, scam artist and he needs to loose his business. he was so rude and has the worst customer service! no one should ever hire this company!
Just to show how much he marks up his prices: the part that we needed was for sale on amazon for $10. we ended up hiring another company who performed the service for $200.

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Ralph L Meyer
, US
May 30, 2016 11:54 am EDT

I agree with this complaint. Waldron Electric Heating and Cooling, Inc. belies the nice picture they present of themselves on their web site and their Yellow Pages Telephone Book full page ad. They are a rip-off company. We had half a circuit stop working at our home in May 2016, Our computer and telephone cable modem was not working so we could not use our land line. The circuit that was partially out affected our office and half our front bedroom along with our two garages and garage door opener in the one where we keep our car. Waldron would not come out unless we agreed to pay an $85 arrival fee (just for coming--NOT for doing any examination or assessment of the problem. We agreed to that, desperately needing an electrician. When the man arrived (NOT the same day--we were told that could not be scheduled, despite their ad in the phone book about same day service) the afternoon of the 2nd day of the outage on that circuit, I had to initial for the $85, and then, for the rest of the late afternoon (he arrived about 3:00 PM), after he'd do some checking of switches, junction, and breaker box, garage door opener, and receptacles, I had to initial several more descriptions of what he had done and the prices he was charging for that aspect of the work. Toward the end of the day, he rewired the garage door opener to a circuit in the garage that was not dead. He left one wall receptacle off and the wiring inside with wire nuts on the exposed ends, for safety's sake, he said, and told us he could not be back the following week, as he'd be out of town, but would return the week after that to finish trying to figure out what the problem was, and put things back together that he'd left undone. He left at 7:00 P.M., having arrived at 3:00 PM--doing what amounted to 4 hours work. For what he did--undoing and checking receptacles and switches and puittng a junction box in the garage and changing the wiring a couple of feet from the dead circuit to the one that was still live in the garage, I had to sign and initial his charge sheet and pay $3563.00 immediately to him using a credit card. That came to almost $900.00 an hour for his 'work'. And he still hadn't found or corrected the cause of the outage. After he left, my wife and I decided we simply couldn't afford any more of his work at the prices he charged and called Waldron the following week and told them to cancel having him return.
We then called another electrical company, whose electrician came out later the week after the Waldron guy had been here, was here for 2 hours assessing the problem, replacing a switch that was going bad, and finding the cause of the outage in that circuit. This he did in 2 hours, and had everything back up and running and the circuit operating fully as it should. His total bill for the work, replacing the switch, and solving the outage was $350, for which he said he'd take a check. Waldron insisted they would not take anything but a credit card or cash! Also, the other electrician charged NOTHING for coming out to examine the problem.
We could only conclude from the second and honest electrical company's electrician, that Waldron Electrical Heating and Cooling, Inc. rips off its customers, is not an honest and fair organization and ought not ever be hired, as what they charge customers for their work is absolutely outlandish!

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joejames
Elizabeth, US
Jan 08, 2014 11:09 pm EST

Waldron is a bully. When he is called out he threatens to sue. He needs to be shut down

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No eggnog from this customer.
Pennsylvania, US
Nov 27, 2012 4:18 pm EST

I just had a very bad experience with this company too. They were quick to tell me about their now $125 trip fee and the service man was late getting there. When I confronted him about being late he told me that I should be nice to service men and "give them eggnog." He also told me that they don't want to work with people who complain and he would just take the $125, which he then wanted in cash, and leave. He also said that his company doesn't care, they just move on to the next guy. He said that they keep their #1 rating that way. I told him that I thought that being nice should go both ways. By this time my house was cold, my furnace wasn't working, and then he shows me there is a $550.00 diagnostic fee. I just wanted it fixed and I was tired and had to get to work myself and I signed it. . So THEN he looks at it for a half hour and comes and tells me my motor is shot and he could put in a new one for $2, 000 - $2500 but given how old my furnace was he recommended i get a new one but Waldron doesn't install furnaces. So, TO DO ME A FAVOR, he gave me the name of a friend, who he had already sent a picture of my furnace to, and we called the friend. The Waldron man said his friend did this work under the table and he was "fragile" so I should be nice to him. This "fishing buddy" of his said he thought he could put a new furnace in for $3500.00. Waldron left and since I signed it seems I can't dispute the credit card charge but I'm happy I found someone else to install my furnace (HRUSKA...great work and a lower price for insured work and a Trane furnace guaranteed). I asked Hruska to double check the diagnosis but Waldron had not put my furnace back the way they found it and it no longer even turned on nor was the pilot light on the way I found it. I would be happy to join a class action suit if it would be helpful against this company.

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Waldron Electric, Heating & Cooling Deceptive business practices

This posting is a description of the facts, and is not about any subjective judgments.

On Oct. 30 2007, my mother called Waldron Electric in McMurray, PA. in search of electrical service for 3 outlets that were not working in her kitchen. The service man arrived and spent 2 hours in my mothers home. When she asked what he had done, he said he had looked at her fuse box, said there was dust in the fuse sockets, and the fuses were not making connection, said she had a severed electrical line outside , and it was an emergency situation and the house could catch on fire at any time (). he also stated that he had checked the three outlets with a meter. He charged her 689.00 for no repairs made. the outlets still did not work. A check of the outside was made after he left and revealed no severed wires. He asked her for her credit card immediately. He took an impression and put the charge through right away. He then convinced her that she needed to replace her fuse box with a breaker box to avoid her house catching on fire. My mother is a 82 year old widow living alone. She was very frightened, he then drew up another contract to replace her fuse box at a cost of $6,622.00. He then took an imprint of her credit card and left the house without doing any electrical repairs. For the two hours he was there, he charged her $433.00 for "diagnosing". He also charged her $191.00 for "Repair" when nothing was repaired. I was able to stop the $6,622.00 transaction that was attempting to go through before the work was done. I was not able to stop the $689.00. I received two other quotes for the same work to upgrade a 100 AMP fuse box to circuit breakers, one was $600.00 and the other was $800.00. I called Waldron to cancel this contract and order them not to appear at my mothers house in the morning. I cancelled my credit card so no additional payments would be made, and have filed a claim with the credit card company for what I feel was unethical business practices. When I called the company and informed them that they will not be doing the work, and I will complain to the BBB and place a complaint on Angie's List, he became hostile and threatening my mother with a lawsuit, stating: "If you put me on Angie's list, I will take you to court, I will sue you for everything you have, you'll have nothing when I am done with you, and you will not win". He was bullying my mother so she would not stop the contract, because she would be so afraid. This company was cited by the PA Attorney General for its business practices and was forced to pay $40,000 in refunds to 94 customers. My mother has since contracted to have the work done for $700.00.

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Brandi Slider
, US
Dec 08, 2022 9:44 am EST

Wish I would have seen these reviews before they returned my phone call. (also see company reviews on BBB, where they are not accredited). Like others I was in an emergency situation. Waldron returned my call, said they would waive the trip fee, which they did not. Charged me 1936.40 to replace a main breaker. When I told them I could have an entire electrical upgrade for this amount, Tom's reply was, "Not on a Saturday, at 22 degrees, the week before deer season". The emergency was the weekend before Thanksgiving week on a particularly cold snap.

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Sherrilyn
, US
Aug 06, 2012 5:02 am EDT

Wow must be this guy's method of operation...same with me...$500 diagnostic fee, credit card immediately taken, additional $1, 800 repair bill...AND IT DIDN'T WORK WHEN HE LEFT! I "fired" him, asked for $$$ back, he became threatening and hostile. What a nightmare. He takes advantage of your situation to rip you off, and puts $55 on your bill saying it's a donation for animal rescue that gets you a discount off his price! Hopefully the attorney general will be able to put him out of business (he has several company names to continue to operate his scams) BUYER BEWARE!

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Waldron Electric, Heating & Cooling - Ripping customers off!

Waldron Electric tried ripping me off. I called them in an emergency and agreed to their $89 service call... Thats only fair, then came the $300 diagnostic fee, and the 400 line test charge. All of which he wanted only cash or credit card up front. When I refused to agree to this, he gave me a quote of 8900 to replace a breaker box... thats right $8900! I...

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