The complaint has been investigated and
resolved to the customer's satisfactionResolved VRBO listing # 93643 — filthy mountain cove cottage
resolved to the customer's satisfaction
THE WORST EVER!!! Filthy does not come close to describing this cottage - Mountain Cove Cottage listing # 93643 in Bat Cave, NC. The owner, Anna Garrett of Asheville, NC is very dishonest. The cottage, despite the filth has a creepy feel to it, as there are dozens of photos of the owner's and their family members all over the property. Not only that, but the owners clothing, shoes and other personal items are in every closet and cupboard to include old opened, out of date food in the refrigerator and pantry.
Owner, Anna Garrett listed the cottage as PET FREE. This is a lie as the owner rents to pet owners and has pets herself that she brings into the cottage for weekend visits. We were told this by her housekeeper who was called in after we arrived. We told the owner prior to our arrival of my severe pet allergy and she blatantly lied to us saying no pets had been in. (We have emails to prove she lied and will take issue with this and ALL complaints to include 28 photos.) We reserved this cottage for 15 nights 9 months in advance.
We traveled from the United Kingdom and had to find another place to stay – this after purchasing groceries on the way to the cottage! What a disaster!!
A word to the owner, Anna Garrett: either move in or sell this place. Do not rent it out in this horrible, filthy dirty condition and under a web of lies. SHAME ON YOU ANNA GARRETT!
We received our money back the same day we arrived at the property above. Since then, another vacation property owner from Glasgow, Scotland has begun to harass, stalk and slander us - using the factual complaint we made in 2009 as ammunition. The property owner from Scotland is bullying us because we dared to complain about the dirty and smelly state of her apt which we paid two months upfront for. She forced us out and refused to refund us, despite the fact that she turned around and booked the dates we had paid for - before we left! We stayed 24 of the 61 days we prepaid for. We are bereaved parents and the property owner from Scotland has shown no empathy. She has lied about us and the stress is unbearable. Would you please remove our 2009 complaint from this site? Thank you.
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