The complaint has been investigated and
resolved to the customer's satisfactionResolved VitaminLife.com — Bad service
resolved to the customer's satisfaction
VitaminLife.com - nutiriontal supplements We had placed many orders with no problem. On one occasion the wrong items were shipped, but the company corrected it promptly. However, we recently received an open envelope which was clearly not sealed from the company. A packing list was inside, but no products. We called the customer service department and were treated rudely and inconsiderately. Even after
explaining the situation, the company did not want to take responsibility for what was obviously their
shipping department's fault. They refused to replace the missing products, and insisted we contact UPS to resolve the issue. We place numerous orders online for all manner of products, and have rarely encountered such lack of
customer service. The company is clearly more concerned with its bottom line than with satisfying
its customers. This is our last order with VitaminLife.com.