The complaint has been investigated and
resolved to the customer's satisfactionResolved Vitamin World — awful experience
resolved to the customer's satisfaction
I bought $300 worth of supplements from Vitamin World & had a membership with them for 10 years. They had a 1-year guarantee on all their products so I felt safe. That was, until I was unsatisfied with their products. I bought 4 bottles of shark cartilage for a friend but when she found out that they had been recalled before, she wasn't so sure about them so I returned it to them for a refund. The 2nd product I returned was a children's vitamin gummy which was all sticky when I opened the bottle.
I returned 5 bottles in a big box from an Asian country because that's where I live. Whenever I go to the States, I stock up on supplements for my friends and me. Well, after 3 months with no news, I decided to follow up. No response the 1st 2 times I emailed them & after the 3rd time, they said that they have no record & needed a delivery tracking number. I gave them the receipt and number & they said there is no record whatsoever and that was the end of it.
I will never buy from them again!