Vital Checks/ NY Vitals review: Birth certificate

I have ordered my birth certificate and even have proof that I have paid for it and still wasn't sent my birth certificate. New York vital records blamed Vital Records and Vital Records blamed New York Vital Records. I'm just stuck in the middle not knowing what was going on. Vital Records tell me that they didn't have that order in their account and for some reason. I was erased off of my account that I had with Vital Records. I been trying for the past year to get this resolved with no help. I don't care to have my money back, but I do want my birth certificate.