Virgin Balloon Flightsvirgin balloon flights

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a verified customer
Verified customer

Already got cancelled twice, and the last time it was yesterday on the clear, hot, sunny day in St. Albans.
it is a waste of money, you cant really plan it, i took days off from work! I needed a taxi to get to St. Albans, all planned and sorted and the trip was cancelled in the last moment. I understand if weather is bad, sure, but yesterday was brilliant. Also, even if wind or whatever your excuse was bad at 6, it surely was cleared at 7am. So inflexible and so unhelpful.
And wait for this: you cant demand refund, unless it is a 3rd cancellation and even then you will get only 2/3 of the price, this is a complete rip off. Its been almost a year since I bought the voucher.

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