The complaint has been investigated and
resolved to the customer's satisfactionResolved Viking Bags — No customer service
resolved to the customer's satisfaction
My experience with this company and their product is extremely poor. I ordered a set of hard luggage motorcycle bags.
First, when I ordered on October 2, 2008, I received no confirmation email acknowledging the order was successfully received. I've encountered this before, so I let it ride for a few days. Finally, after 6 days (October 8) my credit card was charged for the item. I waited for delivery. After another days I had not received my order. When I checked my order status on the website it said that it was ready for shipment.
I called on the phone, no one answered and a voicemail box said it was full and could not accept any messages.
I sent an email the afternoon of October 13 requesting status. No Response.
I sent another email on the afternoon of the 14th of October. Response was 2 days later and they finally provided a shipping confirmation.
When I finally received the bags 9 days later I was relieved, although still miffed that it took nearly 4 weeks to receive my order.
I installed the bags according to instructions on the 25th of October. They looked pretty good. I drove my bike with the luggage attached for short distances until weather became less than desirable and I parked the bike for the winter. Total millage with the bags, less than 300 miles.
Fast forward to March of this year, as a few days of nice weather broke, I took the opportunity to ride a little. On March 11, I discovered that the left bag had suffered some fairly major structural failure. I can provide photos of the damage.
I sent a very patient email to Viking bags explaining the issue and requesting either a replacement bag or repair of the bag. 2 days later (I am used to the delays by now) they respond with a request for the photos I told them I could provide. After providing the photos, 14 days later, they email me back saying 'we do not offer warranty of any kind on our products.' And they will not allow any return.
Frankly, anyone that refuses to provide or honor any warranty at all is virtually guaranteed to sell you crap. Had this 'no warranty' policy been made clear to me, I would not have purchased from them. This company is the essence of poor customer service and they deserve nothing but to be run out of business on a rail.
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