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1.0 717 Reviews

Viagogo Complaints Summary

3 Resolved
704 Unresolved
Our verdict: Engaging with Viagogo at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Viagogo reviews & complaints 717

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Newest Viagogo reviews & complaints

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J
6:58 am EDT

Viagogo tickets sold via viagogo

I sold tickets 1) Guns N' Roses Friday, March 03 2017 16:00 Autism Rocks Arena - Dubai Outlet Mall, Dubai, United Arab Emirates Section: VIP ORDER ID: [protected] tickets) in March
2) Twickenham Stadium, London, United Kingdom Saturday, 08 July 2017 18:00 Section: L4 Row: 35 Seats: 195, 196 & 197 ORDER ID: [protected] tickets)
via Viagogo in july .The amount still haven’t been transferred and we haven’t received any confirmation email, without which we can't progress through the website or on the phone. Has anyone else experienced this or know what to do? Apart from getting nowhere on the phone, I've emailed several time on [protected]@viagogo.com as well but didn’t received any response.

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3:48 am EDT

Viagogo tommy emmanuel concert qpac brisbane on 3/10

Hi. My name is Hannah Collins-Woolcock and frankly, I am absolutely appalled at how scheming this website is. I recently purchased 2 admission tickets to the Tommy Emmanuel concert in Brisbane on 17/9 and ended up paying $309 for this. I was lead to believe these were the last remaining tickets and I could not purchase them elsewhere, when really I could have purchased 2 premium (the best) tickets for just $240. I am 16 and this is a large amount of money for me to squander. I am so disappointed and very upset at how manipulative and deceiving this website is. I wasted a LOT of money on these tickets and this has now caused me to begrudge the concert that I really should be looking forward to. I would greatly appreciate a refund of some sort as I am extremely upset at how easily this website ripped me off. I do not believe there was full disclosure in the booking process. I was lead to believe that this was the only way that I could attend this concert, and that these were the last tickets remaining. Now my tickets are in the name of a suspicious sounding "Lady Elena Mamonova, " whom I have never heard of. I had no idea I was purchasing somebody's resold tickets and the website did not disclose this to me. On the tickets, the price clearly states '$79.90, " which is not what I paid and is now a painful reminder of the money that this website robbed me of. I have no confidence that these tickets are legitimate.

Please get back to me soon. My concert is tomorrow night. My email is [protected]@gmail.com

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3:14 am EDT
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Viagogo tickets sent to wrong email address

Hi I brought 4 tickets for Jack Johnson on the 22/09/17 Kings Park Perth WA
$680.47 deducted from our account. Concert on the 6th December 2017
Viagogo had deactivated my account? I have emailed viagogo on a number of ocassions regarding this matter.
So can you please either reimburse amount or email tickets too [protected]@iinet.net.au
Name on the card DE-ANN M RAPHAEL last four numbers 9605
Please advise
Kind Regards
De-Ann

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2:08 pm EDT
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Viagogo ticket pricing/fraud

I bought 4 tickets for the NFL next month when they first became available in January 2017. I bought them for £566. It seemed very expensive but this was a present for my 14 year old son We received the tickets today worth £240. This is a disgrace and blatantly a complete rip off. I hope that consumer rights and others begin to pay attention to how fraudulent this is. I will never use viagogo again and will make it a mission to persuade others to use ticketmaster or other companies.

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Spider58
, US
Oct 06, 2017 5:23 am EDT
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I had tickets too, Miami Dolphins v Saints at Wembley! For x3 tickets I paid 718 euros a highly inflated price but at the last minute they said the shipper cannot provide these tickets and offered me tickets in inferior seating with a 160 Euro refund. I totally feel ripped off. I have to tell you that viagogo is a sister company of ticketmaster the only other seller for uk. But yes use ticketmaster not viagogo. Try complaining to your MP if enough of us do it hopefully we can see a review of the whole ticket selling process!

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K
6:30 am EDT
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Viagogo tickets

Hi,

I bought tickets through Viagogo over a year ago for the NFL match at Wembley this coming Sunday 1st October.

The tickets have cost me over £570 for 4 and I ensure I bought them early to avoid the rush. I thought Viagogo was a competent and professional company at the time.

My view of them has drastically changed in the past few weeks.

Since my original purchase last year I have moved house and I inadvertenly did not update the address on the Viagogo website in the interim period. I have only ever used this site the once and I expected to have an email confirming when the tickets are going to be sent and the address plus my personal details beforehand.

Viagogo did not do this and sent the tickets to my old address and only informed me via email on the day sent via the courier company.

I saw the email and contacted Viagogo and they said I could not speak to a person on the matter until 72 hours before the event. This email and delivery was sent two weeks ago...

I have in the subsequent period emailed Viagogo 5 times and tried speaking to a person to have this resolved. Eventually I spoke to a person and they were extremely rude and said ' we are a third party agency and cannot re-issue tickets' plus 'it is your fault for not updating the address details' and 'there is nothing we can do about your tickets'.

I asked if I could speak with the people who issued the tickets to arrange re-issue and to confirm who I am. my payment details, my I.D etc.

Viagogo said there is nothing I can do and if I turned up at the event there is nothing they could do to help me.

This situation is ridiculous as tickets can be re-issued and confirmed for any other company for events if they go astray or are lost. How can I get my tickets and ensure I go to the event I have paid a huge sum of money for.

Viagogo have no interest in trying to help resolve the situation and stated 'we do not have any liability and it is your fault for not updating your address'.

They do not even want to give me details on how I could resolve this issue and it is the worst customer service I have seen.

I will never use Viagogo again in any form.

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R
7:33 am EDT

Viagogo misleading and overpriced tickets

On 8/8/21017 I purchased 2 x tickets to see the band Wolf Alice at London's Alexandra Palace. During the order process I was lead to believe that these were some of the last remaining tickets to this event. I paid a total of £102.17. I now see that I could have purchased these tickets from See for a total of £50.90 inclusive of all fees. I am shocked by this poor business practice - blatantly misleading and overcharging a consumer in this way. I feel passionately about business ethics and consumer protection, so unless this is made right by Viagogo I will be filing complaints with your industry associations (ASTA, STAR) and also the UK Office of Fair Trading. I honestly cannot believe how a company in modern times could operate with such a dishonest business strategy. I left feedback at the end of the sale process and stated that I felt I had overpaid. It turns out the truth was just that, but to a very large extent. Very disappointed.

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6:59 am EDT

Viagogo ticket sales that I cannot use

Hi there

Re: ID [protected] - Ed Sheeran concert

I have emailed you already a couple of times as I purchased tickets from your site to watch Ed Sheeran next year but have now been told that these will not be valid!

I believe I was sold these tickets unfairly - your terms state "If a problem arises, Viagogo will step in to provide comparable replacement tickets or a refund". I have not received either of these and unless I hear from you within the next 14 days will be contacting Trading Standards as I believe that I have been sold tickets by being misled.

I now have a disappointed 13 year old who was looking forward to attending this as a birthday gift but now isn't able to attend!

Please get back to me asap.

Debbie

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1:43 am EDT

Viagogo ticket prices

I purchase 2 Ed Shereen tickets for AED 2792 order no. [protected] dated 15th July 2017 and now i find that the same tickets are being sold at AED 1408. Screen shots are attached. I wish to have refund for the balance money as you cannot cheat a client by changing prices for the same show and on the same website.

My name is Chitra. Email id is [protected]@gmail.com. Mobile no is +[protected].

I would like to have a response from you.

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2:30 am EDT

Viagogo concert tickets for "putting on the ritz" qpac brisbane

Purchased 2 X $81.90 for "Putting on the Ritz" Qpac Brisbane
Master card statement shows $330.81 deducted by the company, that arrived on the 25th/11/2017.
All records show a foreign amount only received after purchase via email
The amount of cost and total sum difference is appropriate $167 more expensive.
I beloved the company to be Australian based.
I believe we have been well over charged and will send to ACCC and the ombudsman for further help if I do not get this resolved.
Thank you Elizabeth

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5:27 am EDT
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Viagogo refund

Order placed for tickets September 6th
event cancelled September 10th
still awaiting a refund after being told it old be today. Only to
speak with a Rebecca today in customer service, (very poor call by the way)
to be told another 7 days before I can receive my money back.
Unacceptable, and want compensation for the inconvenience caused as this was a birthday present for my Father so I wanted a swift refund.

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9:56 pm EDT

Viagogo tickets u2

I bought a ticket last Saturday through ViaGOGo web site. For my suprise the ticket is from elderly people
Which is not my case and there are rules to use that as the price are 50 percent less. I am trying to cancel it as it is legally buying things by Web you can cancel that in 7 days as when I wordere the tickets it was not clear that the tickets were on these conditions. No return on crediting my credit card was obtained! Urgent as I want my rights and this fraudulent company not work fair!

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11:38 pm EDT
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Viagogo afl ticket sale

I bought 1 ticket for prelimfinal Richmond v gws.your price on site was $264 plus fees for a total of $325.80 which I paid for .when I downloaded the ticket and printed it I was shocked to see on the ticket the value of the ticket which is $146.this is elligal and sculping what your doing and everyone that was sitting with me only paid $146.I would like the balance of difference refunded to me or given a free grand final ticket sitting with the Richmond cheersquad.I will be taking this further to ACCC if I don't get a response.my mobile number is [protected].my email address is [protected]@dodo.com.au regards Albert.

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12:31 pm EDT
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Viagogo I don't see my purchase

Dear Viagogo,

I'm writing this email because I did'nt see my purchase when I was entering my email by accident I enter the Facebook email that was [protected]@hotmail.com instead of [protected]@hotmail.com I have try many things like change the email and always my pssword address. is incorrect I'm despret please please help me. I am from Lebanon.
the information:
purchase is 1 ticket for harry styles concert in 29 October 2017 in London uk
[protected]@hotmail.com
Nermine kaakour

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5:59 am EDT
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Viagogo justin bieber concert in japan. I have not had any correspondence from viagogo

On the 2 of June I ordered and paid for tickets to see Justin Bieber in Japan on 24 September. Then in July the press released the announcement that the concert is cancelled. When I made contact on numerous occasions on email about my refund I didn't get any response. Yesterday I get a message from viagogo saying "We hope you are looking forward to Justin Bieber!"looking forward to the concert "? Are you for real ? Why would you send that email? How unprofessional is this organization? I have had no feedback to my queries for a refund!

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9:38 am EDT
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Viagogo bluesfest, london - steely dan

Firstly, I have been charged over £240 for two £80 tickets which amounts to over £50 booking fee. However hard you try, you cant justify this excessive and unexplained charge.
Secondly, despite your website stating you were the official ticket site for this venue, you are not, and the O2 are unable to guarantee that the tickets I hold are genuine and will be honoured on the door.

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5:07 pm EDT
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Viagogo purchasing tickets

I recently placed an order through Viagogo for tickets to a soccer game. My first transaction was declined, so I tried again and my transaction was complete. However, I then received two confirmation emails. Both transactions actually went through. So, now I have been charged for four tickets when I should have only been charged for two. When I reached out to customer service about this matter twice, I received a generic, unhelpful email. When I finally decided to try and re-list one set of tickets, the site told me I could not relist the tickets and my third attempt at contacting customer service was not helpful.

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3:16 am EDT

Viagogo false selling

Your site stated that it was the official site for Royal Ascot Tickets 2028. I therefore purchased two tickets at £302 for the Queen Anne Enclosure on Tuesday 18/06/2018.
I have now found out that you are not the official site for these tickets. Royal Ascot Racecourse are the official ticket sellers and the tickets are not actually because my released until 27/09/17.
This means that you have falsely advertised your position and have sold tickets before they are available for sale and which do not exist to sell at the time of sale.
I have raised this matter with Trading Standards and would be grateful if you would correct the mis selling by refunding my purchase in full.
Regards
Judith Richards / [protected]@hotmail.com

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7:26 am EDT

Viagogo paid for tickets with no supply

I bought tickets for the katy perry 2018 concert. I have been offered other tickets but they aren't like the ones I had. I want upper row seats together with clear view of the stage. I paid $579.95 and I was told that I might need to wait until a week before the event. I'm sorry but I still can't understand why when I bought the tickets that I was told a week later that I couldn't have them. I now don't have the money back or any tickets. I have asked for a refund or the tickets I wanted. If this can't be supplied I will go further. Now I don't even know whether I will get any good tickets or whether to buy more tickets which I won't be buying from you. I have never bought tickets on line and I don't think I ever will. I do expect to hear from you within 24hrs. I feel even worse now since i have read all your companies bad reviews. My order number is [protected]

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8:19 pm EDT

Viagogo paid but didn't get the tickets

Hello Viagogo,

my name is Verena Fiedler. I bought tickets for the game New York Jet vs. Miami Dolphins 24. Sept. 17. The amount of 261.63 USD was immediately written off my PayPal-Account. But I still haven't get the tickets. It is extremely hard to contact you and get informations about that. You told me about five times that there are no purchases to my E-Mail adress:

[protected]@yahoo.de

This are informations about the PayPal-Bill i got:

Transaktionsdetails

Bearbeitungsnummer: PP-[protected]

Name des Verkäufers: Viagogo AG

E-Mail-Adresse des Verkäufers: [protected]@viagogo.co.uk

Transaktionscode des Verkäufers: 499257987U4041235

Transaktionsdatum: 31. August 2017

Transaktionsbetrag: -261, 63 USD

Ihr Transaktionscode: 94E24814524435906

If there is no booking please send me the money back. And please help me this time! It's so hard to contact you and get help from your customerserviceteam.

Best regards
Verena Fiedler

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9:11 pm EDT
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Viagogo request refund of ticket due to concert postponement

I tried to email the following to Viagogo but it appears they have shutdown this email server. We put in a complaint to ACCC Australian Consumer Complaints Commission when we originally found out we had been conned by purchasing a $66 ticket but paying $A460. Absolute rip off. Then the concert was postponed anyway so we are trying to get a full refund but can no longer email them.

My email that didn't go through: Further to the postponement of our ticket to Lionel Ritchie – Central Coast Stadium.

I can no longer use the ticket due to the postponement as I will not be on the Central Coast on the new date. I have checked Ticketek terms and conditions.

http://premier.ticketek.com.au/Content/pdf/LIONELRI17_Rescheduled.pdf

"Ticketek is offering full refunds for those unable to make the rescheduled concert."

As the ticket supplied is from Ticketek we request full refund under their terms and conditions. As you purchased the ticket from Ticketek you can pursue a refund and thereby fully refund me the cost of my ticket.

I am requesting a full refund of my ticket under these circumstances. Viagogo is entitled to a refund from Ticketek due to postponement is a valid reason under Ticketek terms for a refund thereby I claim that full refund.

Thank you

Peter

Peter Ray
Ph: +[protected]
Peter mob: +[protected]

[protected]@peteray.com.au

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Viagogo Customer Reviews Overview

Viagogo is a reputable online ticket marketplace that offers a wide range of tickets for various events, including sports, concerts, theater, and more. The platform has gained popularity over the years due to its user-friendly interface, competitive pricing, and reliable customer service.

One of the most significant advantages of Viagogo is its extensive selection of tickets. The platform offers tickets for events all over the world, making it easy for users to find the tickets they need for their favorite events. Additionally, Viagogo's pricing is competitive, and users can often find tickets at lower prices than other ticket marketplaces.

Another positive aspect of Viagogo is its customer service. The platform has a dedicated customer support team that is available 24/7 to assist users with any issues they may encounter. Users can contact customer support via phone, email, or live chat, and the team is known for being responsive and helpful.

Overall, Viagogo is a reliable and trustworthy ticket marketplace that offers a wide range of tickets at competitive prices. With its user-friendly interface and excellent customer service, it's no wonder that Viagogo has become a go-to platform for ticket buyers around the world.

Viagogo In-depth Review

Website Design and User Experience: The website design of Viagogo is clean and user-friendly, making it easy to navigate and find the tickets you're looking for. The search bar is prominently displayed, allowing you to quickly search for specific events or artists. The layout is intuitive, with clear categories and filters to refine your search. Overall, the user experience is smooth and efficient.

Ticket Availability and Selection: Viagogo offers a wide range of tickets for various events, including concerts, sports games, and theater shows. The selection is extensive, with tickets available for both popular and niche events. Whether you're looking for front-row seats or more affordable options, Viagogo has options to suit every budget and preference.

Pricing and Fees: While the ticket prices on Viagogo can sometimes be higher than face value, the platform provides a convenient marketplace for buying and selling tickets. It's important to note that Viagogo operates as a secondary ticket marketplace, so prices are determined by sellers. However, the website clearly displays the total price, including any fees or taxes, before you make a purchase.

Customer Service and Support: Viagogo offers customer support through various channels, including email and phone. The response time is generally prompt, and the support team is knowledgeable and helpful. They are available to assist with any inquiries or issues you may encounter during the ticket purchasing process.

Trust and Security: Viagogo has implemented measures to ensure trust and security for its users. The website uses secure payment methods, protecting your personal and financial information. Additionally, Viagogo has a secure ticket transfer process, allowing you to safely receive and transfer tickets to others.

Refund and Cancellation Policies: Viagogo's refund and cancellation policies vary depending on the event and the seller. It's important to carefully review the terms and conditions before making a purchase. While some tickets may be eligible for refunds or exchanges, others may have stricter policies. It's advisable to consider purchasing ticket insurance for added protection.

Delivery and Ticket Transfer Process: Viagogo offers various delivery options for tickets, including electronic delivery and physical mail. The delivery method will depend on the event and the seller's preferences. Additionally, Viagogo provides a secure ticket transfer process, allowing you to transfer tickets to others if needed.

Overall Reputation and Customer Feedback: Viagogo has a mixed reputation among customers. While some users have had positive experiences with the platform, others have reported issues with ticket authenticity or customer service. It's important to research and read customer reviews before making a purchase to ensure a positive experience.

Comparison with Competitors: When compared to its competitors, Viagogo offers a wide selection of tickets and a user-friendly website. However, some users have reported better customer service and lower fees on other ticket marketplaces. It's advisable to compare prices and reviews on different platforms before making a final decision.

Conclusion and Recommendation: Overall, Viagogo provides a convenient platform for buying and selling tickets to various events. The website design and user experience are commendable, and the ticket selection is extensive. However, it's important to carefully review the pricing, fees, and refund policies before making a purchase. Additionally, reading customer reviews and comparing with other ticket marketplaces can help ensure a positive experience.

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Contact Viagogo customer service

Phone numbers

+41 843 658 0829 +41 844 503 1909 More phone numbers

Website

www.viagogo.com

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