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Viagogotickets not received

1

I booked tickets in July for the Australian Pink Floyd at the Brighton Centre on 27th Oct. I am due to travel tomorrow morning, having booked 2 nights in a hotel, and the tickets still haven't arrived for the concert in 2 day's time. Responses to my e mails have been unhelpful, and I am left with no option but to cancel the transaction. Viagogo have responded to say they do not accept cancellations or offer refunds, even though they offer the assurance on their website that tickets arrive a minimum of 3 days before the event.

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