Verizon review: rude customer service ( 4 comments)

I was treated in an unbelievably rude and condescending way. It is not the main Verizon store, but a knockoff. Since it is convenient to my workplace, I went there to purchase a new battery for my cell phone.

The employee I spoke with said immediately that since my phone was no longer being manufactured, they did not have a battery for it. At that point, it was ten months before I was eligible for an upgrade. I asked her what I was supposed to do. She suggested I look on eBay for a battery. I told her I needed one today, as the one I had wouldn't hold a charge. She then said it could be a defective port instead. I had never heard of a port being defective. She said it couldn't be fixed and I would have to purchased a pre-owned certified phone until my upgrade date, or pay full price for a new one. I asked to see the manager, who told me the same thing. They were so rude, acted like I was bothering them. I told them I would never shop in their store again and they started laughing.

I then went to the main Verizon store on Fitness Way, where a very nice employee told me that the N. Roan Street store was full of s***. He said customers complained all the time about their rudeness. He had a new battery for me in less than a minute.

So, do NOT give your business to the N. Roan Street store, where a blonde skinny girl and an ugly dark haired manager will laugh in your face.