Verizon review: partial refund

I recieved a letter from Verizon thanking me for continued prepaid service and authorization for automatic withdrawal. Problem #1
i never gave them permission so i call Verizon Prepaid. After a
long wait i finally get someone. After explaining the situation she
tells me i am getting half my refund thats ridiculous! Turns out
$97.20 was taking out over 10 days! So the credit i received was
$16.20 far from the half i was promised. Bottom line i got nothing but
the run around from Verizon. I deserve a full refund which is $81.00! I once was a Verizon customer but i can "honestly"
say i will never be a Verizon customer never again. So consumer
beware!