Venmo review: Venmo won't let me close my account

I'm having trouble closing my Venmo account because it appears to be frozen for no reason. I don't have any pending payments or debts, and the only personal information linked to my account is my name and email address. I find this situation frustrating. When I tried to close my account, I repeatedly received error messages saying, "We can't close your account at the moment."
I spoke with an agent about the issue, but she informed me that my account cannot be closed due to the freeze. To resolve this, they require me to provide a valid driver's license, after which they would unfreeze the account and allow me to close it. However, I am not comfortable sharing my driver's license, as I believe it's none of their business. I haven't done anything wrong; I simply want to close my account because I no longer wish to use Venmo. This situation is ridiculous!