Greenlight Financial Technology
reviews and complaints

Terrible service. I had an extra $150 (duplicate payment) come out of my bank account, meanwhile it did not show up on the Greenlight card, I disputed the extra amount with my bank. When the funds were reversed, I felt elated to get my $150 back. Little did I know, they just took the $150 that I had been credited from the Greenlight debit card, which was my son's first bank card that I had given him as a Christmas present. Worst Christmas present ever.

I closed the account in March 31. Called on April 12 and they had not issued my refund. They said it was a mistake, but it is their tactic to make money while keeping your money in their accounts. Now I still have to wait 5-7 more days for my money to get to my account.

On top of that, they charge you $4.99 a month to keep your money and they don't pay any interest.

There are better options out there that actually pay interest and don't charge you to have the money in their banks.

It was ok at the beginning. Parent wallet was OFF for auto funding and they allowed two charges to go through for 40.83 total. They made the mistake and only wanted to fix it by giving us a monthly service fee of 4.95. What a slap in the face. This company shouldn't be in the financial business or be able to do business. Before we signed up, I wish we would have come to Complaintsboard.com site because clearly their reviews speak for themselves. Run as fast as you can and find another debit card for your teen, you will regret doing business with Greenlight.

Impossible to cancel your account as they continue to change 4.99 a month. They get you by telling you it's canceled but continue charging and if you don't watch this closely it will bit you. I've called and spoke to a greenlight customer service representative on 3 separate occasions and received confirmation that my account is "now" closed but I continue to be charged. The first call made to their customer service was a year ago. The only way to cancel this service is to call your bank. Warning, if you ever want to cancel this service, call your bank, not greenlight.

I First Started Seeing Their Ads And Was Very Intrigued. But I Am Going To Pass On Working With Them I Just Moved Two Weeks Ago Everyone Knows It Takes At Least A Month To Receive A Utility Bill. Everything Is Now Electronic . They Basically Told Me The Darn 20 Pages Of Proof Of My Address Coming From Spectrum And My Actual Lease Was Not Enough ID Verification. Mind You I Also Called Too. And Passed The Verification Over The Phone. Still No Card Now This Is Another Company Who Has Legal Information On Me And I'm Left Empty Handed. Run. If You Know What's Good For You. Simply Ridiculous!

I applied for cards for my girls on 7/721 for an upcoming vacation! On 7/22, I reached out to them stating that the cards did not come! Someone from "customer support" reached out to me , stating they will be in the mail , and will take 7-10 business days. By this time, we went on vacation and back and still no cards.. I uploaded money to the wallet for the picture approvals and to keep a small amount in their, until the cards were received. I recently just sent another email to close my account and remove my card info, as I am no longer interested. Once again, someone from "customer support" reached out to me to verify my information again, for the 3rd time! I just want my card information removed and money refunded.. I should have trusted my gut and not sign up for this at all!

Greenlight card has the worst service ever. Who charges $5 a month service for this kind of things these days?! I can easily use apple cash for my kids. I called to cancel my account. I have such hard time understand the service representative's accent. Sounds like they hired the cheapest Indian contractor they can afford. When I asked them to refund my money back to my bank account that I used to make the deposit. She asked me 20 different questions and still trying to sell me Greenlight service. Finally, she asked me if my bank account is still open. What kind of question is that?! I also took me 3 minutes to understand what she was asking me. Now, it's been 10 business days and still no money showed up in my bank account. I cannot believe this kind of company is in business in today's e-banking/mobile payment environment.

Very disappointing! What it claims to do and does is a farce. It's an application on your phone, GL, and it is useless! It never allowed me notices of chores completed before payment, per their, advertisement, it automatically took it out without my review every week, as I set up. I was so excited thinking it would help to teach banking and financial responsibility to my grandson. I already handed him $10 a week for his chores! You pay $5 for an app that Cash App and Venmo does way better for FREE!

The cancellation was a nightmare, this is what prompted this review. I went here to file a complaint after 2 phone calls equaling 20 mins and more wait time, and 4 emails. Luckily I
found a different number and after 2 weeks was finally able to cancel! Uncalled for regardless of 'we just want to make sure your money gets refunded' bullcrap!

I had downloaded the Greenlight card app on my iphone to look at an allowance system for my children. The process online automatically sent cards to my house. However, I never activated the cards. Even though the cards were never activated, they still withdrew $4.95 from my account. I just spoke with a representative to cancel my account and he said that even if I don't activate the cards, they will activate the cards. This is unacceptable to activate a card on my behalf when I didn't request this action. Not only that, but during a time when people's jobs are not stable. It may only be $4.95 and to someone who is working, this may not be a big deal but to automatically debit $4.95 without my knowledge of the card being activated, is unacceptable. This is a poor and sneaky practice of a business. I do not recommend their services to anyone.

I signed up for an account for my son, provided all of my personal information and bank account and then got locked out a couple days later with no notice and have no access to any of it. I called as directed to figure the situation out and all they did was ask for more personal identity information and asked me to send a copy of my driver's license. I sat on the phone with them for 30 minutes being transferred around and placed on hold while receiving no information whatsoever as to what was happening. They refused to give me details about why they deactivated the account other than they couldn't verify my identity even though I had provided all of the correct information. I asked them to remove my bank and personal information and they informed me that they couldn't. At this point I don't have any trust in the company and I'm concerned what they will be doing with all of my personal information.

I was chastised on the phone due to my daughter using it at the ATM. She was trying to buy herself a trampoline from Facebook Marketplace and needed cash for the transaction. It literally has a category for ATM, so I had no idea this was something they didn't want you to do. This is MY money that I'm loading on the card and paying them monthly to use, so it makes no sense to me that not only do they not want my child to be able to use at at an ATM, but I'm chastised and told I need to provide an explanation for using it at an ATM when I am a 40 year old adult. Also questioned me about my daughter using it at a hotel THREE months ago when she went on vacation with with her friend's family. I put money on there to let her pay for her own hotel room. I'm so confused and annoyed. I will definitely be closing my account once I let her spend the remaining amount of money. If they ever take off the hold that is.

I think this greenlight card is a scam that's targeting children! I've had this card for a few months now and it's a joke. The idea is good but this company has either been hacked or is in on the scam. I have lost count of the declined transactions on my kids cards in the past few weeks that have all come out of California ironically even though we live in Massachusetts. And while I've had both cards in my posession so I know it wasn't my children! Luckily I have only ever put enough money on the kids cards for them to spend as they go so theres never any amount that's there for more then a few hours. I feel bad for the kids and parents who were trusting enough to attempt to save up large amounts on these cards. Your better off opening a student banking account for your child as I have now done. I dont recommend anyone to get these greenlight cards for kids. Save their money the old fashioned way. In a piggybank! Or a real bank!

I thought this would be a great idea at first. Thought also I done my due diligence in research prior to getting the cards for my 10 and 14yos. Worked well at first. However when my 14yo attempted to make his first withdrawal at an ATM with me there it was denied - and we both could not figure out why - very frustrating. And when I was told my 10yo need a phone associate with his account - that pushed me over the edge nothing in my research told me that was necessary - i thought he could use his ipad to access his account - apparently not. Not nearly as user friendly as I'd thought. Then when I'd canceled my account I was told it be 5-10 days to get my refund nearly $500+ back - over 4 calls its been nearly 3+ weeks and still no refund yet - WOULD NOT recommend - go to your bank/credit union and open an account for your kids that way. make an old-fashioned chore chart - this isn't nearly as user friendly as it comes across -and that way you don't pay..!

I frequently work from home and have been dealing with internet outages throughout June and July . I was very patient with this because it was often related to utility poles being replaced in our neighborhood and, if that was the reason, we received an email the day before an expected interruption and could plan accordingly. However, we now have sporadic and unexpected very slow upload/download speeds (

I had loaded money onto both my kids cards and then they tried to use them at the atm. Both cards were locked. Every time I called to get it fixed I was given a different answer. I asked to just close the account and the told me it would be up to 2 weeks to get a refund. So I then asked to just turn the cards back on so I could pull the money from the atm and then close the cards. I was told no because the cards are not made to be used at the atm-even though they literally have a category for atm! Then I was told my account would be closed since all the money for each child's account was in the atm category-and again "that's not what the cards are made for." I asked if I moved the money to the other categories then could it be activated-thinking my kids could just quick spend what was on it. The response I got was that they were going to deactivate the account because the card had been used at the atm to many times. Apparently my money will be refunded to bank account but from the looks of all the reviews online, I highly doubt I will ever see that $300 again. This is a horrible joke of a company who literally holds your money hostage. They should not be allowed to operate. They are just literally stealing money from people.

It was good at the beginning, now it's a joke. I wanted to transfer all the money out of my son's GL account back to my (linked) funding bank account and I had to call customer service because there was no option to do that. The customer service reassured me the funds would be transferred back to the linked bank account, but after 3 days there is no trace of any pending refund in my bank account and they deactivated mt GL account so I could not access any information whatsoever. After calling again, they told me the refund had not been processed because the linked bank account is not the original bank account that was linked to GL 2 years ago and where the money got transferred from. So I have a new linked bank account which serves to nothing but just to transfer into the GL app? Apparently they don't have "the technology" to transfer to a bank account even though it's linked to their account and they can get money from.
Finally, I call again, and they tell me that they will email a check between 3 and 5 business days? So I decide to close the account, I cannot take the money out unless I call the customer service because they don't have the option on the app, they refuse to credit the linked bank account, and they process a refund through a check that is mailed within 5 business days from the moment it is processed. And finally, they removed access to the app so I cannot access any past information regarding transactions and basically all the history.

My son's GL card was stolen and used on GOOGLEPLAY for $29.46 of his $30 balance on 12/30. GL still has NOT filed fraud. As soon as I saw the activity, I contacted my son and he realized that his card was gone. I called Greenlight ASAP, the rep said she saw the pending charges and said that I could reach out to Google or she could file. I told her there is no way to file on my end as I needed the card number to file with Google. I have been told that I cannot obtain the card number because GL doesn't have access to them. I have been in contact with 4 representatives since 12/30 checking the status of our claim and have been given the run around. They do not talk to each other or read the notes from the previous encounters. I have been asked to file a new claim by each rep and had to explain that I already did and for them to go back in my history. I was told, "You are set. My apologies! - Jewell L. " on January 15th. On the 29th I reached out again to check the status and was told today (2/4) that there is no claim on file, there never was because they can't process a claim when the charges are still in the pending status. This service is such a joke. So, GL doesn't care about my son's money being stolen, I can't reach out to Google because I don't have a card number, so what? I just let it go and forget his $30. Find another card to get your kids. This one doesn't care about anything but the $5 a month they get from you. It may not seem like a lot, but to an 11yr old, who works to earn his money its everything.

Canceled my parent account and kids cards and asked for a refund over two weeks ago. Nothing until today and it was completely wrong My kids decided to open their own checking accounts instead of using greenlight. I contacted greenlight to close the accounts including the parent account and to refund the $190.02 still remaining in the parent account. I spoke to a rep named grace. She looked into it and said she could close the account. She also stated that she needed to refund the money back to the parent funding account and that it would take 5-10 days. Needless to say its been 2 weeks and I hadn't seen anything. I contacted via "Email us" to follow up. I was given a request received email with a Number (XXXXXXX) attached. That was 2 days ago. No follow up from Greenlight. I called again today as my chase account now shows 3 separate deposits for odd amounts that don't add up to the $190.02 that was to be refunded. I called customer service again and got a woman named Iza. She told me that they refund wasn't put in until the 16th. That I needed to wait an additional 10 days before I could request a refund again. That there was nothing that she could do. That this was my banks fault. They are holding the money. I contacted chase and they see NOTHING on their system except for the 3 odd number deposits from Greenlight that is just about half of whats owed to me. I am disgusted by their customer service, their business practices etc. I want the rest of my money refunded asap as I shouldn't have to wait close to a month to get it.

I wanted to close my Greenlight account, so I was told to verify the external account I had on file was up to date and accurate and that once I had done that they would be able to move forward with closing my account and returning the funds to the account.I then received this e-mail:Dear ***,As requested, we deactivated your account.We will refund your $257.72 balance back to your account on file, within *** business days.If you have any questions or concerns, please feel free to reach out to us at ***.Best,The Greenlight Team [END]I received only $64.30 back to the account on file. At 10 business days, I called Greenlight to verify my funds would in fact be available to me by end of the business day. I was told that they had issued the money to cards/accounts I no longer have. I had removed previous funding sources from my Greenlight account (as I had been instructed to do) so that the account on file was accurate. They completely disregarded this and sent 75% of my money to accounts/cards I did not approve. They said they "have to issue the money back to the sourcing account it came from, and they are sorry for the misunderstanding." There was no misunderstanding. In the automated e-mail it specifically states "back to your account on file". They also issued the money in 19 separate transactions. I still have zero access to the funds, and they cannot tell me when I can expect to see those funds. Now they are saying they cannot refund it to the account on my file, and they'll "issue a check", even though I was told the money would go to the account I specified.

Greenlight sent out an email 6 weeks (approx. beginning July) ago offering a promotion of $45 per referral. I shared my link to my *** page and received an email from Greenlight last week (August 15 2022) that friends had signed up and $360 had been added to my parent wallet. The next day I received another email that someone else had used my referral link and I was unable to access my account. I called the number it showed and was told that my account was permanently closed. I was told that the funds would not be dispersed and this was due to misuse of the account. When I asked what misuse of the account was present *** with Greenlight stated that my youngest had excessive ATM usage. She tried over the course of a couple days to withdraw money and I called in to ask about that and was told ATM use was okay (I already knew this as I read the terms and they had to select a PIN number) and the limit was $100 per day and to make sure the machine had the Mastercard Logo. I was never told ATM use was not what the card was for or to not allow her to withdraw HER money. How convenient that my account was not closed then, a month prior, but closed after they had to give me $360+ in referral fees. They refuse to settle this issue and reimburse the funds that were either deposited in the account by us or earned by a program they offered. Most recent contact was on 8/22 when I spoke with *** then *** who said ATM use age was attempted on July 19, referral rewards were deposited Aug 19, my account was reviewed Aug 20 and closed permanently. I am owed $360 and this business is not be trusted.

Attempted to report fraudulent charge of $99 from *** from San Francisco CA on my daughter's card - Greenlight Ignored Attempted to report fraudulent charge of $99 (funds taken from the pre-paid card) from *** from San Francisco CA on my daughter's card on X-XX-XX @ 6:12 am via call to Greenlight customer support on X-XX-XX @ 7:01 am. We are in Louisville KY while the charge was 2000+ miles away and my daughter confirms no knowledge of tele-porting from her bed where she was asleep to CA buying exacting $99 of something, then returning to her bed instantaneously (and never waking). Was told the charge was "Pending" and to call back as there's "nothing they could do" until it settles in 4-5 days. Charge settled over the weekend. Called XXX-XXX-XXXX @ 3:27 pm and was asked a bunch of questions from a CSR who clearly couldn't understand me. When did I purchase the item, what was the item, do I still have the receipt, what happened when I called ***? Insane, I kept telling her, I DON'T KNOW, All I know is I have $99 in funds taken from the card without my authorization or knowledge (and my daughter's). She didn't understand and continued to ramble down the script in front of her. Once she finished her routine, she told me she didn't know when the fund would be returned and kept repeating I should call ***. Because they have a security breach, I'm told they will return the funds IF they are able to recover them from ***. I also believe their system has been breached and they have intentionally not reported it to the authorities based on my conversation with Cara (Supervisor @ Greenlight).

On April 8th, we opened a greenlight card for our daughter. We were told that she or we could easily put money on there and get a customized card, etc. So, we paid $10.00 for a custom card and transferred $85.00 from our checking account. For the next 2 weeks they held our money, kept saying that the custom cards image wasn't valid and the standard one they claimed to have sent didn't exist. By nearly a month, we couldn't use the money they took out and they would give us no option to return it to our account. It stayed tied up. We eventually managed to cancel the account and request they cease all communication. Instead we keep getting badgered about returning. They keep hounding us despite being requested and informed over and over to stop. They never gave us any clear understanding that any funds transferred were stuck there or that there was no way to put money on the card via cash or other options besides our bank account. They even misrepresented a savings option that instead of gaining in interest in any commonly understood method required us to pay the interest ourselves. They took our money, held it and for weeks on end we couldn't get it back or use it. There was no option to cancel anything, nothing. I had to fight customer service over and over to get anywhere. And now they will not leave me alone. By May 16th I was told again that they would remove us and stop contact. And yet as of May 30th I am still getting emails to reactivate our account. I keep telling them I am not coming back and to drop it. They refuse. Please, I just want them to stop hassling me. I feel like they defrauded me and now keep badgering me to let them do it again.

Please see below: Greenlight Debt Cards for Kids stole my son's Birthday money. They also stole a refund that he was supposed to receive but couldn't because we cancelled the original card NOW they are saying they cannot refund his money because that card has been cancelled! I DO NOT UNDERSTAND how they can get away with this. They stole a total of $354.05 from my son! That is NOT OK! On 1/2/22 my son was going to get a new phone. He had to pay an activation fee of $161.05. That order got cancelled because they did not have the phone. On 2/7/22 AND 2/8/22 best buy tried to refund the money to his account but could not because that card got replaced because my son lost it. Now best buy cannot refund the $ because it is not the original payment method, greenlight said they won't do anything about this. This is so ridiculous that they are getting away with this. Then on 1/22/22(my son's birthday) we went to Best Buy and my son ended up spending $751.60. I transferred money from his savings account to his spending account. Greenlight Network is a company that offers a debit card app for kids, so basically when my son wants to spend money, I have to transfer it. That day at Best Buy I transferred the $751.60 into his spending account before I did that, he had $37.27 in his spending account. When we got home, I transferred that $37.27 into his savings account then I transferred his birthday money into his account which was $300. My son then spent $107.36 at *** The next day he was missing $192.14. That was his birthday money, this really hurt my son. I need to get this money back for my son somehow and it just isn't happening. Can someone please help me?

Greenlight randomly put a lock on my daughter card due to "suspicious activity" My daughter had purchased a birthday present for her mother and bought *** Later in the evening i sent her more funds so that she could make another purchase and when we tried to use the card it declined. We tried multiple times before i checked the app and saw that it was locked. I called in while standing in line with my daughter and the agent asked me all of your traditional security questions and then transferred me to "supervisor" saying that he could unlock it. After speaking to the supervisor and answering all the same questions for the second time he then starts asking me equifax questions. Where i lived when i was 2, what street addresses were closest to mine etc. After answering all of that he then said perfect you passed now all you have to do is send me a copy of your drivers license. For a pre-paid card?!? That i did not have to provide my drivers license in order to setup?! I tell him i am absolutely not compromising my security by sending him my drivers license. I try calling back again and once again answer all of their security questions and was told i would have somebody call me within the next 2 hours to take the block off. Nobody called. Next morning i text support and they are still telling me i have to send my drivers license. This is completely unacceptable and should not be allowed in any capacity. There was never any activity that warranted her card being locked and there is no reason, after providing the last 4 of my social, called in with the number on my account, and verifying everything else that i verified with this company that my daughters card shouldn't have been unlocked... We are talking about 55 dollars here. Horrible company buyers beware.

My account has been closed for 2 months and Greenlight is refusing to return the funds remaining in my account. They keep saying they need a verification there are no open disputes with Greenlight with my bank. Greenlight has refused to accept any form of verification that *** has offered to provide. I offered to close my checking account. Without a checking account being open a verification of accounts can be given to Greenlight showing the account has been closed. With that, there can be no possibility of dispute. Greenlight refused that too. At this point, Greenlight is just holding all funds and refusing to release. They have failed to respond to emails and offered no means of support or negotiation. My opinion that they have no intention of returning the funds. It should be known that my oldest daughter had direct deposit and by law they had to turn that. The reason they give for holding on to the funds is a returned $100. The statement shows a negative balance of $100. But without access to transactions I cannot verify anything. It is their standard practice to lock customers out immediately upon closure without proving any form of legacy access so consumers cannot view any of their financial records as they were. Were just have to trust that the call center is being honest and at this point, I dont have faith that they are - this spreadsheet is something that can be easily edited. Also the total balance in my accounts is more than enough cover the balance anyways and I was told that can be done by *** in *** I have asked for as many options as I could to wrap this up *** all efforts were futile. I am convinced that company is predatory at best and I am also convinced that this behavior is a direct result of their recent acquisition by *** because they were a god and trustworthy company in years past.

Greenlight is misleading customers by not stating in their policy that a child can't use the debit card to pay his *** concerning his car, internet service etc. A manager and agent claim it is policy. Policy states he is allowed to pay for internet, telephone which are considered bills and the use to lease etc. They have also questioned my son's spending habits as if they are the ones earning his money. I asked a supervisor where does it state my son can't pay for his car and insurance and they can't provide the information in writing. Greenlight is also using parents funding accounts to clear their pending funds by charging the parents funding account even though the money is tooken from the child's account. Example, son buys a $13 rake, moves $15 from general savings into spend anywhere proceeds to pay for the rake ending balance in spend is $2. Purchase will show pending for about a week meanwhile greenlight takes your funding acct and charges you 13 which causes my debit card to overdraft. This has been going on since oct.21. greenlight also blames the merchant. Greenlight has charged my funding account over $200. Since oct 21. Greenlight also refuses to give you corporate #,to file a investigation. It's always the same supervisors calling you back with the runaround. Greenlight also questions your child's spending as if they are the ones earning the money. Greenlight has blocked sons 2nd funding acct after having to order a new card # due to our cards being compromised. will say *** has refunded me some $ but not all and is very polite. The others just hang up when questioned. Something about greenlight is very fishy. I'm hoping corporate will read this, my son is refunded, policy will stick to what the agreement states, and my sister can be able to ad her info. back. Greenlight will accept responsibility for the funding accounts being overcharged since 10/21

My twelve year old has an account with Greenlight which is a debit card for kids. I reward him with money when chores are complete at home. Like all card companies, sometimes accounts are compromised online and fraud purchases happen. When this occurred, December 29, I contacted Greenlight immediately by phone to dispute the charge for a purchase that took almost all of his earned money. This fraudulent purchase was made at a *** in ***. We live in ***. The representative on the phone canceled my son's card number and started the process to send me a new card. When asked about the charged and receiving the funds back, she was lost. I then proceeded to email customer service online and was told they would investigate and if it was fraud, I would hear back in 90 days. I have had accounts with several card companies that use MasterCard and never have I had to be inconvenienced for a quarter of a year to get money back from fraudulent purchase. This is not the way I would like my child to experience money for the first time. This defeats the purpose of it being a "REWARD SYSTEM". I refuse to put money back into an account that doesn't have a good customer experience especially when fraud is involved. The hacker tried to use my sons card again at the same Domino's in *** months later while the investigation is still going on. Their response was to tell my son not to use his card at online gaming sites. He tried to sign up in January using his card for the first time online (after the fraud charge) and it was declined due to card cancellation. She emailed me explaining this is probably why his card was compromised. The fraud occurred 12/29. My son tried to use the card in January for the first time ever online. I do not appreciate any of the service received, from not allowing a chargeback and credit for the amount to attempting to revert the blame to my son.

On August 28, $600.00 was stolen from my bank account and deposited onto a Greenlight Card. I called my bank and disputed the fraudulent charge, filed the necessary paperwork and 5-7 days later my money was refunded to my account. On 11/11 I received a call from my bank indicating I had to file a rebuttal with Greenlight because Greenlight stated I authorized the amount to be deposited onto the Greenlight Card because the thief used my address. I filed the rebuttal with my bank and yesterday, my bank called to tell me that the money was being returned to Greenlight because CoOp filed in favor of Greenlight. CoOp is the holder (?) of my ATM card and NOT my financial institution. I filed a police report against the person who stole my money, Police said they cant help me, because it all needs to be done with my bank. Spent over an hour on the phone with Greenlight today trying to get additional information for the police report so the thief who stole my money can be held accountable only to be told because I am not on the card I cannot be given any information about the thief. Spoke with *** at Greenlight, the supervisor who was arrogant, argumentative because they didn't do it, my financial institution agreed and continued to give me the runaround, wouldn't provide information regarding the thief, wouldn't provide me the information on where to send the police report or the address to send a FOIA request to get additional information regarding the theft of my money. Called CoOp and was told they do not do disputes for Greenlight, the bank that Greenlight uses OR my bank. So Greenlight helped someone steal my money, is protecting the person that stole my money, and will not assist me in anyway in getting my money returned to me. Greenlight and CoOp are assisting in aiding and abetting the thief and are just as responsible as the thief who stole my bank card and used it to steal my money.

I had a green light account for my son to be able to send him money. The account went negative after a problem with my bank. I was never notified by the company by email or phone. I finally was able to come up with the money to pay the account negative balance and also added funds for my son. I deposited cash in my boyfriends account due to me not being able to use my bank account and then the account was deactivated. My son was very upset. He had been waiting on me to fix this issue so he could use his card to order things he needs. When I called and spoke with customer service they were very rude. I asked to speak with a supervisor and he gave me the run around about why my account was closed. Said at first because the card was used through pay pal to order something In March then he changed and said because the card that was used to pay off the negative balance was not in my name and was my boyfriends card. Said only the extra money would be refunded in 5-7 days and could not be used on the account because it wasnt in my name . So I stated if that is the case then none of the money should be able to be used to pay anything on the account but oh no he would not agree to that nor reinstate the card. So all along they were planning on closing my account I opened for my son but was waiting for me to pay it first. TERRIBLE CUSTOMER SERVICE LIEING AND MISLEADING! They could have called or emailed me previous to find out what was going on with my account and discussed the mater with me and I would have made arrangements to still pay but not add the extra money and not have to told my son was sending him money and have it taken care of only to have him upset because they closed the account completely! And kept money from the account paid from even though it is not in my name and goes against their policy! I want all the money back that was paid to them out of the account that wasnt in my name not just part. 150$ total!

My children have Greenlight accounts. Greenlight is an application based company that allows parents to load money onto accounts for their children based on good grades, chores, etc., and parents can track spending, savings and donations made by an alert. Greenlight also teaches children the importance of financial responsibility, and each child has a debit card linked to his/her accounts.My ex husband and his ex girlfriend, ***, opened up the accounts for the children over a year + ago. Since their split, I have taken over funding each of the accounts with money from my *** Fargo account. When I call into Greenlight, I am verified by my telephone number, then an agent goes through a further verification process, to include my date of birth and mailing address. My children now reside with me full time, and have done so for the past year. Their father is homeless. Financially, he does not contribute to either of my children's accounts.My daughter needs a new debit card for her account. I have called several times to get her new card mailed, but have been told I cannot get the card mailed as I am not the primary account holder. *** and I have remained incredibly close, so she emailed the company and requested that I now be the main holder on the account, so we can update the address. I load money weekly onto both my children's accounts, I am verified when I call, give my date of birth AND my mailing address, and yet while Greenlight will happily take my money from my account, they will not ship my child her card to the new address that is verified by Greenlight! Even WITH an email from *** is difficult, transfer calls to "managers" who are not managers - and to be honest, I have no clue how this company remains viable. They offer no support or resolution for situations such as this. All that I want is for my child to have access to the funds I am clearly loading, and for which she should have access.

I signed up for a new Greenlight Account for my children. I ran into issues when adding banks. Because of PLAID issues with USAA I couldn't add that bank so I was forced to add Navy Federal instead. During the addition process I was able to choose my savings account at Navy Federal as the funding account for Greenlight. My savings account balance was $702.44. I then transferred $88 dollars to GL followed by $398 after the first $88 successfully transferred. I then received at note from Navy Federal indicating that the savings account was a non-transactional account and was not eligible for ACH transactions. GL then reversed the $486 added ($88+$398) as they should since it wasn't an allowed funding account. At the same time they put my account in what the customer service rep indicated was "Good Standing" but it really means not good standing and I was disallowed from ACH funding. I added my checking account which does allow those types of transactions but GL keeps telling me I have exceeded my monthly funding amount even though I have funded zero dollars. I spent an hour on the phone with the customer service rep who had to put me on hold several times to check with his supervisor and the fraud check department. I was then told to add a debit card and fund from there to reverse the good standing hold on my account which would let me then transfer money from savings. I did that and still have not been able to fund from my checking account. The issue is that funding from a debit card does not earn interest but funding through ACH from checking does. I am being penalized because their system allowed me to add an account that was not eligible for transactions of the type that they chose to use. I am requesting that the company update my account to be in good standing and allow me to add money from my checking account again so that my children can earn interest on that amount. This was clearly not an attempt at fraud but an issue with account type.

On February 1st my bank was finally manually verified and accepted for me to send money to the app greenlight to be able to track my child's spending, investments etc. I paid $9.99 for a custom debit card with her picture on it. I then made 8 deposits from my bank to our greenlight account t to disperse to her wallet. The total of all deposits together equals $403.02 (proof in photos) my transfers went through and my bank showed the transactions as completed and sent to greenlight. The money was in greenlight but we were unable to use it because we have to wait on my child's debit card to come in. We weren't aware that we would trecie e a virtual card number to be able to spend the money that this company literally pushes you into putting in the account as quickly as possible. I think thats wrong to not be up front and tell your customers you're going to have to wait for the card for however long it takes the mail to get it here. Besides that, 2 days later I open the app and notice my parent balance is negative over $200. We haven't spent any money since the card isn't here so I didn't understand why I was negative. I texted back and forth with customer service from February 3rd, to now and they say it was a transfer reversal because my bank didn't have the funds. But I called my bank and they say the money was sent to greenlight and deducted from my bank account. I e asked politely for my money back. I've screenshot the completed transactions as proof and they still refuse to put my money back in my account and have locked my ability to place any funding account on the app so I'm basically locked out because they made a HUGE error. I'd like my $403.02 returned to my greenlight account and id like a sincere apology as this has been a huge inconvenience all together. I work hard for my money. I did everything the right way and proved myself time and time again. They did nothing but deflect and ignore most f what my messages said. I'd like a full refund and apology