In September, 2019, we booked and paid $12, 515 in total, including travel insurance, for a 2020 April river cruise with Vantage Deluxe World Travel. Customer #3003933, Reservation #576700. Vantage canceled our cruise in March 2020 and assured us that we would be refunded the total amount.
As of today, February 2, 2021, we have not received our refund nor have we received an answer as to when we would be receiving it. This despite repeated letters, phone calls, and emails to Vantage.
Instead we receive boilerplate responses stating they cannot tell us when we will receive our refund.
I have repeatedly requested information as to what criteria Vantage uses to determine who gets a refund and when, to no avail. We are aware through various consumer complaint sites that customers who booked and paid for their trips well after September, 2019 for trips well after April 2020, have received their refunds.
We are tired of the runaround and lack of response from Vantage. We feel this qualifies as criminal activity on the part of Vantage Travel.
Sal & Lois DeTraglial