The complaint has been investigated and
resolved to the customer's satisfactionResolved USA Immigration — They want me to pay for their mistakes
resolved to the customer's satisfaction
OMG... that's what I can say. The US Immigration service is a running a scam that is reporting them millions and millions of dollars a month and nobody has said anything. I'm a legal resident of the US and came here legally. I'm married to an american citizen and all my paperwork is fine. I had a green card and it had a conditional status. After changing my status and paying 387.00 I was supposed to get my new green card... well guess what? I never got it. I'm elegible for citizenship now, but I can't apply for it if I don't have a copy of my green card. I contacted immigration and they told me to send in new paperwork and that I didn't have to pay again..LIARS! they stated that my card was sent in August of last year and their responsibility ended as soon as the document left the building. I contacted the post office, they don't have it. I Resubmitted the paperwork and they sent me a letter saying I have to pay the 387.oo again!! the worst part is that this has happen to at least 5 other people that I've met or known by someone I know. If you add up, they can make easily over a cool million a month, by making people pay AGAIN for something they will never get. This is a scam and people that have this happen should protest. I'm writing letters to the media and to my representatives. We have paid a lot of money on immigration fees ( no problem on that, since this services need to be paid... ), still need to pay over 800 to become a citizen and on top of that the 387.00 for a green card that I never got. UNFAIR! bad practices.