Plato's Closet

I was in platos closet, morgantown, wv on 3/14/24. I purchased items as usual and left. A week later I balanced my card transactions and noticed they'd charged me twice. $63.13. I called and left a message for the "manager" who I was told would call back the next day. After 4 days, no call, I went back in to the store to attempt to resolve. I was told the manager couldn't find the proof (i have it on my phone) and would have to call the credit card company. I said ok, how soon can I expect her to do that? The answer was oh not until past Easter, we are slammed and don't have time to deal with it. (There were maybe 3 people shopping and at least 5 working)

I would appreciate if you fixed your error in a timely manner. I have responsibilities