Home Depot reviews and complaints 1
View all 2395 complaintsHome Depot - poor service and poor quality of merchandise
Today, my husband purchased some nice new doors for my laundry area, or so we thought. When he opened the box to take the doors and materials out, he was appauled. One of the frames for the door was bent, he was going to fix it but decided he shouldn't have to be correcting brand new merchandise. As if this wasn't enough, he took one of the doors out of the box and there was a huge scratch right in the middle of the door as well as small scratches on the side of it. This is not the first time we have had this experience with Home Depot's merchandise. We had decided to give them another try, big mistake! We are still shaking our heads about the way they installed our carpet too. When we came home from work, to see what they had done, we
found all our air vents carpeted and a huge mess left by the installers laying in the middle of the carpet. I am a business owner myself and I would never treat my clients the way Home Depot has treated us. I certainly don't see Home Depot staying in business if they continue follow their current business practices. In this time of economic problems for families, I can't believe that a business would add additional stress to a family and expect no recourse. Rick and Shirley
The complaint has been investigated and resolved to the customer’s satisfaction.
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