KFC reviews and complaints 1
View all 3451 complaintsKFC - no chicken
We have gone to this KFC in Puyallup Washington on Main Street several times. About 4 times they have been out of Chicken! Excuse me your a Chicken place. So tonight 12/12/15 My husband and grandkids wanted KFC so I said ok and decide to go thinking all the way there they will have Chicken, guess what no Chicken cooked. I didn't want to disappoint them so I waited around 25 minutes for my order to get done. Yes I ordered a 12 piece with the potatoes, gravy, Cole slaw, biscuits, and it came with a lemon cake. So to treat my grandkids I ordered a dozen chocolate chip cookies also. Trying to just hurry and get home to feed the family thinking they would do me right. Believe it or not I get home and No lemon Cake and No Chocolate Chip Cookies! Really! So I called and I said I'm the lady that was just in there and waited 20-25 minutes for my Chicken she said oh yes like we were going to chat! I said I got all the way home and I'm missing my grandkids dessert there is no lemon cake or cookies, she said oh well you can come back and get them we will make it good. I can take your name if you can't make it tonight and just come in anytime and pick it up. She gets back on the phone and say the manager say we can do that either you come in tonight or we send you a coupon for the cake and cookies. By than I'm frustrated and just said I wasn't sure what I was going to do it was getting late by than. She said if your not going to make it call back and I will take your name and address and send the coupon out. So yes I called back and they claim they are sending one out for the desserts. I'm not much of a complainers but tonight kinda upset me. The no Chicken AGAIN and having to wait for 20-25 minutes and than getting home and the orders is not all there. Stupid me though it's not the first time our order has been messed up I should know better than to leave without checking it before I leave! So I guess I wait for a coupon for a cake, maybe if they were sending me one for chicken to go with it and had the chicken it might be worth my time to drive back in there again. My family loves KFC and it's the closest one to us. Not saying I will never go back but I might call ahead of time to see if they have Chicken. Thanks for Listening.
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