MyHeritage 1531 Bellevue Way Northeast, Bellevue, WA Complaints and Reviews

Netsurfer S of Bellevue, US

Feb 25, 2019 1:44 am EST

Resolved

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MyHeritage - did not receive dna kit after over a month.

After over a month, I never received any DNA kit, but it says that the kit was shipped.

https://www.myheritage.com/site-127398332/singleton?utm_source=ppc_bing&utm_medium=cpc&utm_campaign=mh_bing-search_us_en_mob_web_exact_web_myheritage-all-guests&utm_content=73392510368646&utm_term=myheritage+site&tr_camp_id=268526086&tr_ad_group=myheritage-site&tr_ag_id=1174278899262882&tr_device=m&tr_account=F1079V8S

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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MyHeritage representative's response

Feb 26, 2019 1:23 pm EST

MyHeritage customer support contacts

Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Dear MyHeritage Member,

I am sorry to read about the issue you are experiencing.

We value the satisfaction of all of our members and strive to offer a first class service to our members. I would like to investigate your case personally, please send me a message from your registered email address to shane.vipsupport@myheritage.com and I will be more than happy to help you.

I look forward to hearing from you.

Kind regards,
Shane, MyHeritage Team

MyHeritage

MyHeritage reviews and complaints 1

MyHeritage - did not receive dna kit after over a month.

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