USAA

I spent 4 hours trying to get access to my account. Spoke to at least 5 representatives. Each would not get access to my account without a code sent via text messaging. this must have gone on for hours, Text was never sent. Finally with the last representative going through the same routine she found out that your system has a failure and would not send out text messages, or emails.

I would certainly seem that if you had that type of failure you would have altered everyone what was happening and make an alternative method to log. I could get into my account and nobody seemed to care. "Not my job - have no way to do this".

If it hadn't be the last person, I talked to go the extra step to determine the problem I'd still be trying. I understand the security issue but when the system fails you need to make other arrangements.

H Little

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