Chipotle Mexican Grill

Ordered on 10/4 at your Herndon, VA store at 8:14 pm - order #698. Ordered a chicken bowl, steak burrito, large quesadilla, and chips. The chicken bowl had no chicken. I think we should be given a refund. This is totally unacceptable and pretty much ruined our dinner. The fact that my complaint has to be 350 letters is ridiculous. What is the reason for this? My complaint is pretty straightforward.