General RV Center reviews and complaints 1
View all 24 complaintsGeneral RV Center - Brand new rv 4 months in the shop
We bought a brand new 2023 Tiffin Allegro Open Road 36U on November 30, 2022. I should have known that General RV is a questionable dealership when the finance guy pushed the “magical paint coating” on me, I said “no” and when I showed up to pick the RV up, it was done anyway and $7K added to the invoice. He claimed I said I wanted it. I clearly told him in the phone I did not. He said too late, it’s done. I should have walked. Stupid of me.
It gets much, much worse. The walk through produced a punch list with half a dozen small items but they couldn’t get me back in for 4 months to fix them. Should have walked then as well. Stupid me.
Then I get home and within a week, the inverter fails (on a brand new rig!). General RV has no advice. I call Tiffin many, many times and finally find an electrician that walks me through it and confirms, bad inverter.
On our first (and still only camping trip (8 months after purchase) the defective Lippert jack legs broke. One snapped off, and the other stuck in the dirt. I spent the weekend trying to fix it as General RV and Tiffin neither offered a morsel of help.
I dropped it off on 4/2/23 for the warranty repairs and the two new major problems. That was 3.5 months ago. It’s still not repaired.
At first, they forgot they had it. Yes, the first idiot service “concierge”, Richard, that I had forgot it was there. Then when I called raising hell, he called me back 2 days later to tell me it was ready for pickup. Two days after that, as I was about to do the 5 hour drive to pick it up, he lives a voice mail saying the parts on still on order. Huh? I call Richard, the “concierge”, and he didn’t remember talking to me 2 days earlier. That was May.
Now two months later, I learn that the jacks were not ordered from Lippert until 7/12, more than 14 weeks after the RV was dropped off. The other parts also didn’t get ordered for months.
This dealer is the worst. DO NOT BUY FROM THEM. DO NOT GET YOUR RV SERVICED BY THEM. A clueless company that does not care about their customers.
Desired outcome: Buy it back!
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