Sono Bello reviews and complaints 1
View all 234 complaintsSono Bello - Liposuction
I was prescribed and administered medication that I am allergic to. The medication is listed in my chart multiple times and was discussed with nursing staff, MD and the Senior Patient Care Consultant, prior to the procedure.
I was in pain throughout the procedure, and kept telling the Dr I was hurting and not numb, the surgeon kept telling me to move my hands so he doesn't "poke my liver." The nurse had to hold my hands down. I did not yet know, I was given the medication that I have adverse reactions to, their error was discovered when we called poison control several weeks post op after the MD had increased a dose of another medication due to continued severe pain. I was concerned the increase was too much, and called poison control after passing out, and throwing up. We read the bottles to poison control and realized, in that moment, what was happening. I continue to have neurologia and can not lay on my left side. The results of the liposuction are uneven and I had to have an umbilical hernia repair as a result of the removed volume causing pain. I was unaware that I had a hernia prior to the liposuction procedure, nor was it assessed prior to procedure to discuss what affects lippo can have on hernias. I was also informed that the financing was 0% interest, no payments for 12 months. This is not the case according to care credit.
Upon review of my case/complaints/concerns and need for hernia surgery, I was informed that SonoBello would compensate me $2,000.00 as a resolution. They asked me what I felt would be an appropriate resolution. My answer to their question was: "I feel it is appropriate that SonoBello cover the procedure cost in full and I will not seek legal action, nor write a review." I was then told that my response to being asked what I feel would be an appropriate resolution was a form of extortion.
I reiterated that in no way is my response a threat or means to exthort, I feel it is more than fair to both parties. My main concern is that this never happen to anyone ever again and I want to stop hurting!
Desired outcome: Full compensation for procedure and a written action plan on how they will prevent this from happening to others.
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