Gold's Gym

My name is Zyann Fuentes and my acocunt was under [protected]. I tried 3 times to cancel my membership in person at Golds Gym 4319 Thousand Oaks Dr. San Antonio TX, 78217. After being a member of Gold's gym for a long time, I left because management at this location was so poor. We requested severely missing gym equipment multiple times and it never improved. It was always dirty, misplaced, and poorly run desk staff. After 3 attempts to cancel, I continued to be told the manager who has form to cancel was either out of office or unavailable. After these attempts I cancelled on my credit card since I was no longer attending. I now have charges from a debt collection for this gym. How can I get this resolved since I feel like these are unfair charges and I'd like them removed. I have contacted management at the facility today 4/5/2022 at 11:30 AM who very rudely stated well if you don't pay them it goes on your credit and refused to take responsibility for his staff and lack of his own availability to complete this for me.

I was mistakenly charged late fees on my auto draft because of a front desk person error (NOT MINE). I was promised I wouldn't be charged late fees, yet I was. I was promised a refund. NOTHING. The manager is always in a meeting or busy and will not speak to me on the phone or in person.

I am going to speak with my lawyer and file a suit against Gold's.