Texas Roadhouse reviews and complaints 1
View all 418 complaintsTexas Roadhouse - Service
I went to Texas Roadhouse in Rosenberg, Texas this evening. We were having dinner with friends and my husband ordered me a drink called Kenny's cooler. It was a pretty blue drink. It took a while for the waitress to bring the drink and after taking 2 sips I noticed something floating in it. There were 2 bugs in my drink and one on the rim. I asked for the manager and spoke with Mikayla (not sure of the spelling) She said that it happens at all restaurants, like it's a common thing and then offered to get me another drink. I declined and she said well, I could take it off your bill. Of course she should! She made it seem like she was doing me a favor. She didn't even apologize to me. If it wasn't for Amber, the waitress who did apologize, I would've been more upset! Your restaurant had me drinking bugs. Gross!
We have received your comment. Thank you!