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CB Cleaning Services / Laundry Orkin 5030 E University Blvd Ste D103, Odessa, TX, 79762, US
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Orkin
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Orkin

5030 E University Blvd Ste D103, Odessa, TX, 79762, US
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1:17 pm EST

Orkin - Poor service, termites not killed after two visits. lied about how to pay.

Account [protected] Emilia Quintana 1-AQ-810-N22 We were lied to about the service of killing termites at 113 South 11th Street in Carlsbad NM 88220 They came out the first time in September 2020, one of the workers was too busy on the cell phone worried about his girl friends birthday. We signed a contract with Christopher Bejano, who lied about the contract being with Orkin that we signed, misspelled my wife's name after being told 4 times how to spell it. Every paper we signed said Orkin, not this finance company they keep passing the buck to as we owe them? After a month we still had termites, we called Christopher who said Orkin would make it right would spray all 4 walls instead of the one originally sprayed. We also discussed spraying again around the whole house. The Orkin man came the following week and only sprayed one outside wall. We still had termites after that too. We sent email to Christopher Bejano who said he would straighten it all out and have us mailed a bill. We are not going to pay interest or penalties due to being lied to. Now we find out that Orkin does not have our account and we cannot send them payment, referred to some finance company. Chad Harmonson in Odessa said he could do nothing about payment and gave us another number to call. All we get is the runaround. No one can help us. We will never recommend Orkin to anyone. Orkin needs to be investigated they lied to us and probably others. Again we will not pay any interest, penalties.

Desired outcome: We want a paper billing sent to 111 South 11th Street Carlsbad NM 889220 We will not pay any interest or penalties due to their incompetence!!!

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