Rooms To Go reviews and complaints 1
View all 990 complaintsRooms To Go - unethical behaviour from store manager named "jp"
I ordered a dresser and was to be delivered on June 19th, 2019 between the hours of 5:00 pm and 9:00 pm CST, after getting text and automated updates no delivery ever made. I then called the 800 number and was told expect delivery by 10:00 pm then at 10:23 pm i get a call from the delivery person letting me know it was going to be another hour before he could get there making it be 11:30 pm. I told him no i didn't want him there that late. This morning I called the 800 number and they had a re delivery for June 25th I told them i need this furniture sooner so it now schedule for June 22, 2019 with no time available. I called the Midland store to ask for a time frame and the manager JP said he could not provide me with one and if i was unhappy about it i could do two things, one being he could cancell my order and two give me a refund. I have already purchase matching furniture to go with this piece of furniture that did not get delivered. The Midland store manager needs to proper training for issues.
nothing to update
The complaint has been investigated and resolved to the customer's satisfaction.
We have received your comment. Thank you!