Lifetouch

Picture day was on 3/26/2019 I purchased the pictures online on 3/22/2019 when purchased online it states that your child does not need to take the confirmation or order form. Turns out the photographer from lifetouch did not know or was aware that my daughter had already pre-ordered her pictures and she did not take her picture. I am very upset because of this. If when purchased online lifetouch isnt going to reach out to the photographer being sent to the school why falsely but that the child does not need to take the confirmation. They seriously need to get it together!. I would like for their communication be more open to the photographers going to the school. I have called and they will refund my money within 9-10 business days... And they dont offer re-takes for spring pictures.