H-E-B

I purchased the H-E-B Netspend Debit card because I needed a prepaid card to add funds and with those funds I was planning to pay a 200$ deposit for a credit card. As I was activating my debit card online, an error occurred, and stated that I need to call the customer service number to activate my card. As I was in process to call customer service I noticed an email that stated my address had been updated with the H-E-B prepaid website. So I called and the animated lady told me my card was successful activated. Hanging up the phone call, I logged onto my online account and was told that I would need my ID, SS#, and a utility bill. I figured I could do this at my own time, being that this would be a one time use for this card. I went to pay my security deposit and it kept saying that I needed to check my payment information. I re entered my card information twice, and It still did not work. It came to mind to check my account online to see if my funds were still available, but I was locked out. I am planing on calling Netspend in the Am, and if I'm not satisfied with the results I will be going to H-E-B to speak with a store manager.