Menu
CB Casual Dining LongHorn Steakhouse Mall del Norte, 5301 San Dario Ave, Laredo, TX, 78041, US
LongHorn Steakhouse company logo
LongHorn Steakhouse
reviews & complaints
LongHorn Steakhouse company logo

LongHorn Steakhouse

Mall del Norte, 5301 San Dario Ave, Laredo, TX, 78041, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
ComplaintsBoard
D
9:07 pm EST

LongHorn Steakhouse - hostess and manager bad service

Nick cuddingham manager for the laredo tx market was not able to service our party of 12, 7 adults and 5 kids. The location was not pack full his reasons were not enough waiters to wait our tables. Unacceptable service for a monday when flow is low. What would it be on a weekend? Don't want to even think about it. Manager lost some good customer's and some great reviews.
Manners for the hostess, whonwas very very rude, and manager need something that really needs training in the back end. Recommendation customer service 101 urgently. The hostess didn't wanted to provide her name, but this incident took place on monday november 3, 2019 at 7:30 pm. At the laredo tx restaurant. Unfortunately, this is not the first time it happens, at another incident, it happend the same thing in a gathering with my family, but that time the waiter that was greeted us made arrangements to fit us in, because again, the hostess was very rude. Talking to friends, I heard that tgos happens very often, you need to really check this, or will loose customers.

Read full review of LongHorn Steakhouse
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.