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CB Casual Dining LongHorn Steakhouse 555 E City Ave, Bala Cynwyd, PA, 19004, US
LongHorn Steakhouse company logo
LongHorn Steakhouse
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LongHorn Steakhouse company logo

LongHorn Steakhouse

555 E City Ave, Bala Cynwyd, PA, 19004, US
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Working hours
Mon
11:00 am - 10:00 pm
Tue
11:00 am - 10:00 pm
Wed
11:00 am - 10:00 pm
Thu
11:00 am - 10:00 pm
Fri
11:00 am - 11:00 pm
Sat
11:00 am - 11:00 pm
Sun
11:00 am - 10:00 pm
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6:47 pm EDT
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LongHorn Steakhouse - seating

I walked into Longhorns tonight with a party of 6 and was told it was a 30 minute wair. A party of 20 came in after us and were seated in groups of 6 before us. I waited over an hour to be seated it was absolutely ridiculous. I love the Longhorns by me i. Bartonsvile but this was atrocious service. It should be 1st come 1st serve and not this cherry picking

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RW16610
Whitby, CA
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Nov 03, 2019 8:04 pm EST

I'm very sorry to hear about the experience you had. I guess the larger group did need to have a booking in advance to be seated. That being said, it's still not a good look for a customer such as yourself to be turned away at a place that (seemingly) doesn't typically require a reservation.

Hopefully the next place you go to dine will be able to accommodate and provide you with a much better experience. As a customer your feelings / thoughts should always be valid to a business. Any of them that can't appease you don't deserve your money, it's that simple. Vote with your wallet and enjoy your dining experience elsewhere!