National Tire & Battery [NTB]

Attention: George

On 1/23/19 I took my jeep to NTB for battery replacement. When jeep was picked up the dash display was nonfunctional. The dash was fully funtional when dropped off. When questioned, Shawn the manager about the dash not working, he argued with me in front of customers, it wasn't his fault. I called NTB customer service, was told to take jeep to dealership for diagnostic eval. Dealership found & fixed problem caused by NTB. Dealership also found that my new battery "tested bad". NTB charged me $325.36 for a new battery that tested bad, dealership charged $145.41 to fixed dash.I had to rent a car, $69, from 1/25-1/26 while my car was being serviced. I have spent appx. $540 just for a battery replacement by NTB. I am requesting a refund & I will return the default battery to NTB. Attached are invoices from dealership & NTB.

Kathy Reggins