National Tire & Battery [NTB]

After waiting for two hours for an oil change, I had to ask why did the guy (Jose) go to another car. I asked him to bring my car down because I watched him decide to give add ons that the Dealership never suggested. So I went to William Weeks (says he was the manager) but business card says Sales Associate. He NEVER looked at my vehicle and tried to say something other than what was wrong. I know my vehicle and understand that sometimes my light is me not having my gas cap tight. To a person who don't ask questions, can be deceived. Also, I told him that I didn't need to have my tires looked at because I am under warranty with another competitor. That is what got them uptight because I knew from my mechanic and the dealership of what I needed. At this point, I don't know what corporate will do about the complaints