Lowe's

I bought a refrigerator and after a month they delivery to my house but that refrigerator was no function good so I went to lowe's to returned and the store send a company to pick up. I wait a week with no refund and no money to buy another refrigerator so I call and speak with couple of person that give me different answer until I chose to speak to a supervisor antony drew trying to get my problem resolve but what I get a person that upset me more with him laughing about my request saying that he don't speak spanish when I was speaking english to him. I am very disappointing with the treat that lowe's worker giving to me. I hope somebody help me and try to fix this inconvenience order #