Chipotle Mexican Grill

I use the app quite a bit and pickup is NEVER on time. I am not exaggerating. I know there is a line and catering and delivery but I need more realistic pickup times. I have things I could be doing and not standing here waiting on my order for 30 min. I could have stood in the long line in front of me and been gone. This needs to be addressed. There are currently 2 others pickups waiting and they were here before me.