Menu
CB Automotive Fueling and Charging RaceTrac 2602 Lavon Dr, Garland, TX, 75040, US
RaceTrac company logo
RaceTrac
reviews & complaints
RaceTrac company logo

RaceTrac

2602 Lavon Dr, Garland, TX, 75040, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
ComplaintsBoard
G
6:15 pm EST

RaceTrac - inside customer service

First the good. All of the managers in this location are VERY tentative, fast, helpful and polite.

Every time a newby starts, it has to be with an out of control attitude seems like.

I went inside to purchase someting today, 11-30-19. 4:15 pm.

A young girl, I never seen before, hands me the item, which I pay for, and I wait for my receipt, since seems like we have to ask for that now days, it is never offered.
She stares at me with raised eye brows (what else do I want look) askes; receipt? I said yes. She gets annoyed and throws it at me, very rudely!

She at best should be a stocker or mopping the floor, not facing customers with this attitude!

Read full review of RaceTrac
Hide full review
ComplaintsBoard
A
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RaceTrac - poor business ethic and cleanliness

I go to racetrac everyday for coffee, cigarettes, breakfast, and even gas from time to time. I know that working with the public can be difficult because everyone has a certain expectation of how customer service should be given.
My standards aren't that high I honestly just have one expectation... That a 24 hour store be open 24 hours. I have went to location on more than one occasion in the past few weeks and the store is closed. I know that maintenance is needed to make store operate correctly.
Maintenance is important I understand but isnt your store policy 24 7? I would assume the window would still be open. Am I wrong?
The other complaint I have is the stores cleanliness. I went to the store tuesday am for breakfast and when I reached inside donut cabinet there were ants inside. I mentioned it to the associate and she acted as if I was inconviencing her bc she was chatting with a coworker. I know that racetrac is better than this.

Read full review of RaceTrac
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.