IHOP reviews and complaints 1
View all 897 complaintsIHOP - bad service
Monday night my man was taking me out to one of my favorite restrantants that I haven't been to in awhile. When we got there we waited less than 5 minutes before we were seated. But we had a waitress that had only been there for 5 days and was working on the sales floor alone with 3 or 4 other servers. But theres where all the problems began. After we ordered our food, there were 6 other groups of families that came in 15 to 20 minutes behind us and it took awhile before there orders were taken, plus not to meantion that we did not get our food till 50 minutes after we sat down. The other groups of families that came behind us were in and out within 30minutes. Still no waitress and no food. We were ready to get up and leave when our food finally came. We had to ask for ketcup, and the syrup. The waitress came back once to get our plates and never offered desserts, and my man had ordered the all you can eat pancakes, never did the waitress asked if he wanted another order. The service was absoutely terrible and after waiting for our food for so long I didn't wait to be there anymore. There was obivously not enough people well staffed over there and especially some of them didn't even know what they were doing. And if you have someone that is new serving at your restantant, don't you think they should be properly trained before they start serving on the floor? Not 5 days and have not a clue what they are doing. I never been more piss off until that night. It will be awhile before I ever think about stepping into that restrantant again.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Everytime I call the place, they hardly ever answer. When they answer, they put me on hold and then hang-up. If I try to go there to order out, they're VERY rude and make you wait an hour before you can place your order. No costumer service value what so ever and I am sick of it. Please do something about this or there will be more costumer complaints other then myself.
Thank you,
Abe
A group of seven met for lunch. We had poor service, never asked if we wanted a refill, items substituted without being asked if it was ok, and the restaurant ran out of ranch dressing, We had originally asked for separate tickets which is not what we received. We received a single ticket and when asked for separate tickets the server said he could not do that. When paying for tickets, she did not want to take our coupons right away, had to call a supervisor twice. Had a group of people waiting to pay after us. Just not a very good experience all in all.
These head people really need to get involved and see what is going on in these stores. I get so upset when I see hard working people get talked to any kind of way.
if you leave the restaurant with a portion of your bill still unpaid, it is the servers responsiblity to make sure that it is paid. Often, customers don't realize this. It sounds like the server was just covering her butt, so she wouldn't have to fork over the money for food your family ate. He should have paid his bill first, then went to the restroom, and there wouldn't have been a problem.
ihop store #599 north myrtle beach, s.c. ---------june 2009 my family and used this rest. several times during our stay the food was great, but let me tell you of our server that is another storie. my husband, daughter and i have all had gastric surgery so we placed one order for us and one for my grandchild and son-inlaw, which to list she didn't seem happy. at the end of the meal my son-in lay paid his bill, while my husband went to the restroom now we were seeded right at the servers station and so is the restrooms. as the grandchild was fussing my daughter walked outside while waitingfor him she came out the door screaming like we were not going to pay the rest of the bill, my daughter told her as we stood there that he was in the restroom, she goes in to tell her daddy. the server made go appoligebut keep getting rude. to say the lest we always leave a very good tip traving, but this time she was very unlucky because he was mad. so he asked for a manage but none just a phone number, we called nothing there no appology. watch where you sit and if you divide a meal they act like you can't afford to eat. we travel several times a year and most the time we are in north myrtle beach atleast twice a year. if ididn;t have the money to stay in some of the best resorts usualy a two or three bedroom i would keep my as at home.