Fidelity Brokerage Services

Needing assistance I called my reps ext but got message invalid ext which I later found out he transferred to Florida. New reps ext was not given, but was transferred to corporate but no one answers. Been trying a week to get corporate but, on hold no one ever answers. At one point it let me leave my #. They called me back and put me on hold 22 minutes and no one answered. I drove 2 hours round trip to an office but the temporary rep I talked to was nonshalant about it. He was supposed to send me the new reps ext but never did. I placed $230, 000 with Fidelity to manage and can't even get my rep or corporate to talk to even after losing $20, 000 in two weeks. Worst service I have ever seen. As soon as I recover my money I will take it somewhere else. I've been in sales 20 years and always give my customers my cell #. I would hardly ever call but seems like Fidelity doesn't want to be bother by customers.