SunTrust Banks

I work 12 hour shifts form 7am to 7pm the banks are closed when I get off work. I was stuck in a bad position to where I needed to pull out 1500 out of my account at one time at an atm. I called the 1-800 for the bank had to notify them of the withdrawal amount, they refused me access to my funds, because they said they couldn't verify who I was. I have already given them my address, account number, social security number and my phone number. With no regards to my situation they ended the phone call, said there's nothing else they can do and hung up. It stuck me in a very precarious position to where it ended up costing me three time the amount I was trying to get out. I find that the compassion and behavior of their employees towards there customer's are very appealing.