Pennsylvania Lottery / PA Lottery

On December 23rd, around 3:00 I went to the BP on West Liberty Ave, pgh pa. I put 20.00 in the lottery machine and it only gave me one ten dollar ticket. The other two - 5.00 tickets were stuck in the machine. The girl on duty was named Ashly, she refused to give me my money. I've called numerous times and left plenty of messages, no response. I've been to the physical location about ten times, no one will give me my ten dollars.