Mavis Discount Tire

Good Morning,

My name is Cheryl Hopkins. I take my car to the Mavis located at 6301-19 Frankford Ave. Philadelphia. Pa. 19135. The issue I was having with my car was my Catalytic Converter and Sensors. When I first took my car to be repairs in February I paid $1102.40 for repairs. After driving my car for two days my engine light came back on. I had my car scanned again with the same code that came up the first time meaning I needed to replace more sensors. I returned back to Mavis (same location) where the manager did help me with the proper sensors for my car and they repaired it the following month, however, two days later my engine light stills comes back on! I decide to take my 2011 Volvo XC90 to the dealership that has worked on my car since it let the showroom. After they did a proper scan I was told I only had two new back sensor and needed two new front sensor. Keep in mind I purchased all four sensor for Mavis to put on my car. So now I'm not only confused, but very irritable about the news I just received from my dealer. I return to Mavis upset but within reason and not disrespectful to speak with the manager that has helped me with this entire experience. Instead of him listening and making me feel more comfortable about the situation, he wanted to know how much I paid for the scan at the dealership and was talking in circles that meant not sense to me or my son at all. He was trying to explain things as though his scan is better than any other place I took my car. All I wanted was to be reassured my car was indeed fixed in the proper manner. Instead he took offense and his male ego was bruised! I spend a lot of money along with my son at this location. If i want to be reassured about my car then do just that! Instead he wanted to throw shade like he did us a favor with discounts. Please believe me we DO NOT need any favors done for us especially if they will be thrown back in our face! I was within my rights as a customers to be reassured about my vehicle! I do appreciate all the help he has giving me in the past, but both myself and my son feels as though he could have handled this situation better instead of trying to get back at us thinking he did us a favor! My trust is now gone with this company and we will not bring either of our vehicles to this location or any other Mavis again! I deal with the public in my own career and understand how difficult some customers can be. I make it a point to listen and try to resolve the issue without making the customer feel like they should be greatful they received a discount and just walk away. Not Acceptable!
Thank you for taking the time with this matter. No longer a customer,

Cheryl Hopkins and Son